Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Bordeaux; A distancia; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Career development

Travel discounts

Training and support

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist to support luxury and leisure clients in planning seamless trips from a remote location. You will handle reservations, updates, and special accommodations with a focus on exceptional service, clear communication, and attention to detail, delivering memorable experiences while working from home.

The role emphasizes proactive problem solving, timely responses, and collaboration with partners to ensure client satisfaction

Formación

• Strong communication and interpersonal skills.
• Customer service experience in travel, hospitality, or a related field preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools and booking platforms.

Responsabilidades

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details and documentation requirements
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions with a solutions-focused mindset
• Maintain organized records and update internal systems as needed

Conocimientos

Excellent communication

Interpersonal skills

Customer service experience in travel

Herramientas

Booking platforms

Communication tools

Descripción del empleo

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.