Learning & Development Manager

Qonto; Paris; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Qonto is seeking a Learning & Development Manager to maintain and elevate our learning programmes during a pivotal period for the People team, ensuring access to high‑quality self‑service content, group coaching, and tailored learning support.

You’ll work closely with Olivia (Knowledge & Learning Lead) and partner with managers and internal experts across Qonto to deliver impactful learning experiences quickly and with a high bar.

Qualifications

• Solid experience in Learning & Development with course design basics.
• Ability to create scalable self-serve learning content.
• Strong facilitation and coaching skills with managers.
• Excellent stakeholder management and autonomous delivery.
• Fluency in English and French required.

Responsabilités

• Build learning content in Sana reflecting Qonto culture and future needs.
• Facilitate workshops and Manager Academy modules for leaders.
• Coach employees using Lean principles to operationalize culture.

Connaissances

L&D experience

Programme design

Pedagogy

Facilitation

Coaching

Stakeholder management

Bilingual English/French

Lean methodology

Description du poste

Our mission and customers

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey

Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; it's who we are. We've built a discrimination‑free hiring process because the best teams are built on merit.

AI at Qonto

AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Mission

Join Qonto as a Learning & Development Manager to maintain and elevate our learning programmes during a key period for the People team, ensuring Qontoers continue to access high-quality self‑service content, group coaching, and tailored learning support.

You will work closely with Olivia (Knowledge & Learning Lead) and partner with managers and internal experts across Qonto to deliver impactful learning experiences, quickly and with a high bar.

What you’ll do

• Build learning content in Sana that reflects Qonto's culture, addresses real pain points observed on the ground, and anticipates future capability needs.


• Facilitate workshops and learning sessions, including Manager Academy modules, adapting formats to what Qontoers actually need.


• Coach Qontoers using Lean principles as a framework — because at Qonto, L&D is how culture gets operationalised. You'll coach by embodying and transmitting the ways of working that define us: continuous improvement, problem-solving at the source, and learning from the field.

What we can offer you

• A role with fast ramp‑up, where strong L&D fundamentals will help you get effective quickly in Qonto's context.


• A mix of formats: self‑serve content, manager coaching, workshops, and ad hoc training requests.


• A highly collaborative environment with managers and internal experts.

What we’re looking for

• Solid experience in Learning & Development, with strong foundations in programme design and pedagogy.


• Comfortable creating learning content that scales, including self‑serve and tool‑based learning.


• Strong facilitation and coaching skills, especially with managers.


• Excellent stakeholder management and ability to deliver autonomously with a high bar.


• English and French fluency is required.


• A big plus if you're familiar with Lean Methodology — you'll use Lean principles as a coaching framework to help Qontoers embody Qonto's culture and ways of working, not just acquire new skills.

About Your Future Manager

You will report to Olivia, who has been at Qonto for 4 years and has seen the company grow from ~500 to ~1,700 Qontoers. Olivia started in Onboarding and progressively expanded her scope across L&D, Knowledge Management and DEI. Olivia's management style will suit you if you want to be developed and coached, and if you want to grow in autonomy and visibility.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third‑party platforms or agencies that request payment from candidates.