Lead Supervisor

Tapestry (Coach/Kate Spade); Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Employee discount

Volunteer day

Learning & development opportunities

Résumé du poste

Coach seeks a Brand Ambassador to lead the sales floor with a strong leadership presence and deliver an exceptional customer experience. You will embody Coach values and drive an inclusive, high-performing store culture across teams.

You will support the implementation of company initiatives, assist with recruiting and training, and help analyze sales trends to improve performance and customer satisfaction.

Qualifications

• Experience in luxury retail or fashion environment preferred.
• Strong leadership and communication skills; able to mentor staff.

Responsabilités

• Maintains strong leadership presence on the sales floor to achieve sales targets.
• Delivers an exceptional customer experience and embodies Coach values.
• Leads implementation of Company initiatives and supports store operations.
• Monitors sales data, identifies trends, and helps drive overall store performance.
• Provides feedback and guidance to improve individual and team performance.

Connaissances

Brand ambassador leadership

Customer experience

Team leadership

Sales analysis

Recruiting & coaching

Outils

CRM systems

Description du poste

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador:

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience

Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness

Leads implementation of Company initiatives and support full operation of the business

Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results:

Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team

Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience

Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs

Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed

Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals

Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal and external):

Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners

Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals

Provides HR and conflict resolution support to team and in district in absence of leadership team

Champions the company resources to support a healthy work environment for internals customer

What Coach can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to chan