Lead Supervisor

FashionUnited; France; Sur place; EUR 27 000 - 45 000; Plein temps

Avantages offerts par ce poste

Employee discount

Paid volunteering day

Learning & development opportunities

Regular social events

Résumé du poste

FashionUnited is seeking a proactive Brand Ambassador to lead the store team in achieving sales targets while delivering exceptional customer experiences. The role requires a minimum of one year of experience managing a retail environment, alongside physical capability for lifting and moving products.

This position offers an inclusive, innovative work atmosphere with opportunities for career progression, employee discounts, and development through the Ambassador Programme. Join us to champion customer satisfaction and build long-term relationships.

Qualifications

• 1+ years of experience managing a competitive retail space at the Lead Supervisor level.
• Physical ability to bend, reach, stretch, lift, carry up to 50 pounds.

Responsabilités

• Maintain leadership presence on the sales floor to achieve sales targets.
• Lead implementation of company initiatives and support business operations.
• Monitor sales data, identify trends, and enhance store performance.
• Recruit and train staff as necessary.

Connaissances

Retail Management

Sales Analysis

Customer Service

Description du poste

Brand Ambassador

• Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and supports the full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience, and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implements individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance at all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with Company policies and procedures in addition to store operational procedures.

Customer Focused (Internal and External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to the team and in the district in the absence of leadership.
• Champions the company resources to support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ year of equivalent experience in managing a competitive retail space at the Lead Supervisor level.
• Physical ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; at times lift and carry product, cartons, props or fixtures up to 50 pounds.

What Coach Can Offer You

• An inclusive, innovative, and fun working environment.
• Internal mobility and career progression.
• One paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme.
• Regular social events.
• Equity, inclusion, and diversity initiatives which include employee resource groups and regional inclusion councils.
• Attractive employee discount.
• Compelling incentive programme.

Tapestry is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Base Range: €27,000.00 - €45,000.00. The salary range shown represents the full‑time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part‑time roles, the salary will be pro‑rated based on contracted hours. Actual compensation will be determined using objective, job‑related criteria.