Lead Store Advisor (Superviseur), Champs-Elysées

On; Paris; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

On is seeking a Lead Store Advisor in Paris to lead the retail team and deliver a premium customer experience. You will mentor Store Advisors, manage inventory, and uphold premium visual merchandising standards across the store.

Responsibilities include supervising customer interactions, optimizing stock, and contributing ideas to enhance store processes. You will collaborate with cross-functional teams to drive sales and store performance.

Qualifikationen

• 3+ years in retail with supervisory/leadership experience
• Exceptional communication and interpersonal skills
• French language proficiency with business English
• Experience in Running/Fashion/Sports is a plus
• Ability to mentor and motivate a team
• Strong visual merchandising sensibility and store presentation

Aufgaben

• Supervise customer interactions and mentor Store Advisors
• Monitor and optimize inventory management and stock levels
• Maintain premium store visuals and merchandising standards
• Manage opening/closing procedures and daily store operations
• Coordinate weekly zoning schedules for optimal customer flow
• Collaborate with store leadership and IT/Facility teams on store needs

Kenntnisse

Leadership

Customer service

Communication

Visual merchandising

Tools

POS systems

Jobbeschreibung

Talent Acquisition Partner : Tatiana Mandry, [e-mail]

Hiring Manager : Antonin Deiller

Opening date : 05.2025

In short:

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence.

Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Team:

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

Your Mission:

-Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence. Lead by example in providing outstanding customer service, including welcoming customers, addressing inquiries, and creating tailored solutions to enhance their engagement with our products.

-Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organized environment.

-Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.

-Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays. Continuously provide feedback to store leadership to refine processes and elevate customer service quality. Perform duties as required to support the store’s goals and overall performance.

-Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices. Handle minor maintenance and facility management tasks to maintain the store’s premium standards and ensure smooth operations. Act as the store’s system and IT expert, providing first-level troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in-store technology.

-Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM performance. Pursue personal and professional development opportunities to enhance your leadership capabilities and contribute to the store’s growth.

Other information:

The following information is representative of the essential functions performed in this specific position.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Your Story:

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.

• Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.

• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.

• Proactive and quick to learn, you thrive in both independent and collaborative settings.

• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.

• Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.

• Ability to read, write and speak French & business proficiency in English.

What we offer:

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.