Junior Operations Lead - EMEA market

TSMG; Paris; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

A data collection and logistics firm based in France is seeking an Operations Team Lead to manage field operations and improve performance. The ideal candidate will lead teams, facilitating communications between field surveyors and stakeholders while ensuring adherence to safety and quality standards. Responsibilities include coaching team members, analyzing operational metrics, and implementing continuous improvement strategies. Experience in operations leadership and effective communication skills are essential for success in this role.

Qualifications

• Proven experience in people management or operations leadership in field data collection.
• Excellent verbal and written communication skills.
• Strong organizational abilities and ability to manage fast-paced workflows.
• Willingness to travel to field sites as needed.

Responsabilités

• Lead and manage field operations teams in data-collection driving.
• Coach and mentor field surveyors and identify skill gaps.
• Facilitate regular team meetings to share updates and best practices.
• Monitor performance trends and implement corrective actions.
• Provide subject‑matter expertise on regional operational issues; advocate for solutions when needed.
• Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for stakeholders.
• Support business reviews; assist with invoice verification, forecasting, and safety/quality controls.
• Monitor performance trends and SLAs; identify issues and drive corrective action plans.
• Participate in continuous improvement programs; lead root-cause analyses and follow through with corrective measures.
• Escalate critical operational issues to senior management when required.
• Perform additional tasks as needed to support the team and organizational goals.

Connaissances

People management

Operations leadership

Communication skills

Organizational ability

Data analysis

Adaptability

Team player

Description du poste

As the Operations Team Lead, you will support and manage the day-to-day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors / partners, and internal stakeholders to ensure workflows run smoothly and targets are met.

Key Responsibilities

• Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
• Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
• Facilitate regular team meetings to share updates, procedures, and best practices.
• Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
• Provide subject‑matter expertise on regional operational issues; advocate for solutions when needed.
• Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
• Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
• Monitor performance trends and SLAs; identify issues and drive corrective action plans.
• Participate in continuous improvement programs; lead root‑cause analyses and follow through with proactive and corrective measures.
• Escalate critical operational issues (performance, safety, function) to senior management when required.
• Perform additional tasks as needed to support the team and organizational goals.

Required Qualifications & Skills

• Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor‑partner settings.
• Excellent verbal & written communication skills.
• Strong organizational ability; comfortable managing fast‑paced workflows and handling urgent issues.
• Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
• Proficient in analyzing data to derive insights and determine actions to improve performance.
• Self‑motivated, adaptable, and a team player.
• Willingness and ability to travel to field sites as needed.

Preferred Qualifications

• Experience specifically in data‑collection driving operations or projects involving field vendors.
• Familiarity with designing or using dashboards or tools for tracking operational metrics.
• Prior exposure to financial controls, forecasting, or vendor sourcing.
• Demonstrated experience in quality assurance, safety standards, or compliance.