Junior Operations Lead - EMEA market

Terry Soot; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading operations management firm in Paris seeks an experienced Operations Leader to oversee field data collection activities. You will manage operations teams, ensure adherence to procedures, and collaborate with both internal teams and external partners. The ideal candidate has proven leadership experience, strong communication, and organizational skills, along with the ability to travel as needed. This role offers an opportunity to impact operational efficiency and team development.

Qualifications

• Proven experience in people management or operations leadership.
• Excellent verbal & written communication skills.
• Strong organizational ability for managing fast-paced workflows.
• Ability to build rapport and lead by example.
• Proficient in analyzing data for performance improvements.

Responsabilités

• Lead and manage field operations teams in data-collection driving.
• Coach and develop field surveyors, conducting performance reviews.
• Facilitate regular team meetings to share updates and procedures.
• Work closely with internal teams and partners for coordination.
• Gather and analyze operational metrics for reporting.

Connaissances

People management

Operations leadership

Communication skills

Organizational ability

Data analysis

Self-motivated

Adaptability

Description du poste

Key Responsibilities

• Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
• Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
• Facilitate regular team meetings to share updates, procedures, and best practices.
• Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
• Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
• Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
• Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
• Monitor performance trends and SLAs; identify issues and drive corrective action plans.
• Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
• Escalate critical operational issues (performance, safety, function) to senior management when required.
• Perform additional tasks as needed to support the team and organizational goals.

Required Qualifications & Skills

• Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
• Excellent verbal & written communication skills.
• Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
• Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
• Proficient in analyzing data to derive insights and determine actions to improve performance.
• Self-motivated, adaptable, and a team player.
• Willingness and ability to travel to field sites as needed.

Preferred Qualifications

• Experience specifically in data-collection driving operations or projects involving field vendors.
• Familiarity with designing or using dashboards or tools for tracking operational metrics.
• Prior exposure to financial controls, forecasting, or vendor sourcing.
• Demonstrated experience in quality assurance, safety standards, or compliance.