Junior IT Service Desk Agent

Eurofins; Ivry-sur-Seine; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Eurofins Scientific, a leading life sciences company, seeks a motivated IT Service Desk Agent for entry-level support. This role involves assisting customers through various channels, troubleshooting technical issues, and providing support in a dynamic environment. Excellent communication and organizational skills are essential.

Prestations

Career development support

Diversity and inclusion initiatives

Commitment to sustainability

Qualifications

• Good command of French and English required.
• Basic understanding of ITIL and troubleshooting for Windows systems.
• Experience in Help Desk/Service Desk support or call center preferred.

Responsabilités

• Provide phone, email, and chat support for customers.
• Troubleshoot and resolve hardware and software issues.
• Assist with understanding network connectivity.

Connaissances

Empathy

Technical expertise

Customer focus

Time management

Prioritization

Organization

Outils

ITIL concepts

Windows OS

MS Office

Active Directory

DNS

DHCP

VPN

Citrix

VMWare

Description du poste

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories.

You will assist customers with troubleshooting and resolving hardware, software and general network connectivity issues. This role will expose you to various tools and provide opportunities to learn high-level skills by supporting networking, active directory and security applications.

This position requires a high degree of emotional intelligence, empathy, technical expertise, and customer focus. You must be able to break down technical concepts into non-technical language and communicate them effectively to people of all IT skill levels.

The responsibilities of this position are varied on a day-to-day basis. Therefore, it is important to be open-minded and be able to deal with change.

Qualifications

Hard skills:

You should have a good command of written and spoken French and English and a basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.

You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange. Additionally, you should be able to understand several local laboratory application infrastructure settings when presented with documentation. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will also handle network connectivity issues, TCI/IP, firewalls, VLAN, Ethernet, etc.

Soft skills:

We are looking for someone who works well with other members of the global team, can represent our team effectively when working remotely, and collaborates well with laboratories around the world. A forward-thinking mindset that enhances productivity, efficiency and identifies process improvements will make you a strong candidate.

This role will require time management, prioritization and organization skills. The idea candidate should be able to handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

Experience:

If you have 6+ months of experience in a Help Desk/Service Desk support role or one year of call centre experience, we want to hear from you.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.