Job Description French Speaking Customer Advisor

Velenosi&Meredith; Lyon; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

An international customer experience company is seeking a French-speaking Customer Advisor located in France, specifically in Lyon. In this role, you will deliver excellent customer service by managing inquiries and providing support in both French and English. The position requires strong communication skills, proficiency in customer service, and the ability to work in a fast-paced environment. Employees benefit from competitive salaries, training opportunities, and a multicultural workspace.

Prestations

Competitive monthly salary with performance-based bonuses

Relocation package

Private health insurance

Ongoing training and development opportunities

Multicultural work environment

Qualifications

• Native-level or fluent French speaker (C1 / C2).
• Good command of English (B2 level or higher) necessary for internal communication.
• Previous experience in customer service or technical support is an advantage.

Responsabilités

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, and troubleshooting.
• Support customers with technical assistance and order tracking.

Connaissances

Customer service skills

Problem-solving skills

Excellent communication skills

Ability to manage multiple tasks

Description du poste

Location

Athens, Greece (On-site / Hybrid depending on project needs)

Language Requirement

Native / Fluent French, Good English (B2 level or above)

Employer

International Customer Experience Company

About the Role

As a French-speaking Customer Advisor you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues and provide product or service support, always ensuring an outstanding customer experience.

Responsibilities

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, warranties, and troubleshooting.
• Support customers with technical assistance, usage guidance and order tracking.
• Handle complaints and ensure fast, effective solutions.
• Escalate complex cases to the appropriate support teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times.

Requirements

• Native-level or fluent French speaker (C1 / C2).
• Good command of English (B2 level or higher) for internal communication.
• Strong customer service and problem-solving skills.
• Excellent communication skills (oral and written).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage.
• Basic technical knowledge of consumer products is a plus.

What We Offer

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation and assistance with permanent housing).
• Private health insurance.
• Ongoing training and career development opportunities.
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece and enjoy a new adventure abroad!

Employment Type: Full Time

Vacancy: 1