IT Support Engineer - Enterprise IT & End-User Expert

Xylem

Guadeloupe

On-site

EUR 32,000 - 46,000

Full time

4 days ago

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Job summary

Xylem, a Fortune 500 global water solutions company, is seeking an IT Support Engineer in Guadalupe to ensure employees have reliable, secure technology. You will provide hands-on technical support, manage service requests, and help drive efficiency across the organization.

Join a global team delivering innovative water technology solutions. You will work with cross-functional IT teams to resolve issues, document processes, and support transformational technology initiatives in a manufacturing

Qualifications

Bachelor's degree or equivalent combination of education and experience in IT.
Minimum 2 years of IT support or service desk experience.
Experience troubleshooting hardware, software, networking, and systems issues.
Strong customer service and communication skills for technical and non-technical users.
Proven problem-solving, organizational, and time-management abilities.
Ability to work independently and in a collaborative team environment.

Responsibilities

Provide technical support for hardware, software, systems, and connectivity issues with high customer service.
Manage IT service requests and incidents through resolution, adhering to service expectations.
Install, configure, maintain, and upgrade end-user devices and applications.
Collaborate with IT teams and stakeholders to support projects and improvements.
Maintain documentation, asset inventories, and service records for compliance.
Analyze service trends to identify opportunities to improve quality and efficiency.