IT Senior Manager, Technology Operations & Delivery - CDI - F/H/NB

Disney Cruise Line - The Walt Disney Company; Champs-sur-Marne; Hybride; Confidentiel; Plein temps

Avantages offerts par ce poste

Hybrid work model

Permanent contract (CDI) with manager

Leadership role in hospitality tech

Résumé du poste

The Walt Disney Company, Disneyland Paris, seeks an IT Senior Manager for Technology Operations & Delivery to lead governance, architecture, and delivery standards across infrastructure domains. Based in Marne-la-Vallée with a hybrid work model, you will drive operational stability, engineering consistency, and business-aligned infrastructure services for parks, hotels, and corporate functions.

You will partner with DXT leadership, cybersecurity, enterprise architecture, and vendor ecosystem to

Qualifications

• Extensive experience in IT Infrastructure, Architecture, Hosting, Network, or Technology Operations leadership roles.
• Strong communication and presentation skills.
• Engineering background with strategic leadership capabilities; ITIL or similar governance frameworks preferred.
• Experience collaborating within international organizations and hospitality environments preferred.

Responsabilités

• Define and maintain architectural standards, governance, and operating frameworks across infrastructure and hosting domains.
• Lead cross-functional technology programs and coordinate complex infrastructure transformations.
• Oversee delivery across hosting, network services, data center modernization, resiliency, and related initiatives.
• Coach and mentor managers, engineers, architects, and project professionals to foster engineering excellence.

Description du poste

Ready to embark on a unique professional adventure?

The IT Senior Manager, Technology Operations & Delivery, is responsible for leading technology operations while defining, governing, and driving solution architecture and delivery standards across the Disneyland Paris Technology Infrastructure domain.This role acts as a strategic and cross-functional leadership position ensuring that infrastructure, hosting, network, data center, and transversal technology initiatives are delivered with the appropriate balance of operational stability, engineering consistency, innovation, compliance, and business alignment. The position provides leadership for technical governance, solution architecture, delivery coordination, and technology standards while enabling scalable, resilient, and business-oriented infrastructure services supporting Disneyland Paris operations, hotels, parks, entertainment, and corporate environments. The Senior Manager partners closely with DXT leadership, Corporate and Segment IT Departments, Cybersecurity, Enterprise Architecture, Application teams, vendors, and DLP stakeholders to ensure consistent execution and long-term technology sustainability.

Key Responsibilities:

Technology Governance & Solution Architecture Excellence

• Define and maintain architectural standards, operational frameworks, and technical governance across infrastructure and hosting domains.
• Establish and drive Centers of Excellence (CoE) practices for network, hosting, data center, systems and middleware
• Ensure alignment with Corporate and Segment standards, cybersecurity policies, compliance requirements, and operational best practices.
• Promote standardized infrastructure architecture patterns, lifecycle management, documentation quality, and technical consistency across teams.

Strategic Technology Delivery

• Lead the coordination and governance of complex infrastructure and technology transformation programs.
• Oversee technical delivery execution across multiple streams including hosting, network services, data center modernization, resiliency, and cross-functional infrastructure initiatives.
• Ensure projects are delivered according to scope, quality, timeline, operational readiness, and business expectations.
• Support prioritization and arbitration of technical initiatives based on business value, operational risk, and strategic roadmap alignment.

Infrastructure & Platform Strategy

• Drive infrastructure modernization initiatives supporting operational resiliency, scalability, automation, and service optimization.
• Contribute to long-term strategies related to hosting & infrastructure systems, network services, data center evolution, Disaster Recovery & resiliency, cloud operational models, and automation & engineering practices.

Cross-Functional Leadership

• Act as a transversal leader across infrastructure. architecture, operations, project management, and vendor ecosystems.
• Facilitate collaboration between operational teams and project delivery teams to ensure seamless transition from design to production support.
• Partner with Corporate IT, Segment IT and external partners to ensure strategic alignment and operational integration.
• Influence stakeholders through strong communication, governance, and leadership capabilities.

Operational Resiliency & Risk Management

• Ensure operational risks, technical debt, resiliency gaps, and service continuity concerns are properly identified and managed.
• Support governance around Disaster Recovery, operational readiness, compliance, and critical infrastructure dependencies.
• Drive proactive improvement initiatives focused on reliability, observability, automation, and service maturity.

Vendor & Partner Management

• Contribute to vendor strategy, technical evaluations, RFPs, and service governance.
• Ensure external partners comply with TWDC and Disneyland Paris operational standards, engineering expectations, and service commitments.
• Support optimization of sourcing models and strategic technology partnerships.

Team Leadership & Talent Development

• Lead, mentor, and develop managers, team leaders, engineers, architects, project managers, and technical experts.
• Foster a culture of engineering excellence, accountability, innovation, and continuous improvement.
• Promote knowledge sharing, technical upskilling, and operational ownership across teams.

Requirements and Skills:

• Extensive experience in IT Infrastructure, Architecture, Hosting, Network, or Technology Operations leadership roles.
• Strong understanding of enterprise infrastructure ecosystems including network services, hosting platforms, data center operations, cloud environments, Disaster Recovery, and ITSM & operational governance.
• Proven experience leading complex cross-functional technology programs in large-scale enterprise environments.
• Experience working within highly operational and business-critical environments.
• Strong communication and presentation skills.
• Continuous improvement and innovation mindset.
• Engineering or technical background combined with strategic leadership capabilities (preferred).
• Certification: ITIL or other infrastructure governance frameworks (preferred).
• Experience collaborating within international organizations (preferred).
• Experience in hospitality (preferred).
• Fluent English required; French is considered a plus.

Practical Information

• This position is offered on a permanent contract (CDI) with managerial status (Cadre).
• The role is based in Marne-la-Vallée, France.
• We offer working conditions designed to support your professional fulfillment, as well as a hybrid