IT Helpdesk & Operations Officer [F / M / X]

Mantu; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global IT services company located in France is seeking an IT Helpdesk Officer to ensure smooth daily IT operations. The position involves providing support for hardware and software issues to employees and managing the IT equipment lifecycle. Ideal candidates will have a degree in IT or related fields, with solid knowledge of Windows and Office 365, and strong communication skills in French and English. This role offers opportunities for international collaboration and a supportive work environment.

Prestations

Dynamic and flexible work environment

International exposure

Supportive management

Qualifications

• Experience in IT helpdesk or technical support.
• Solid knowledge of Windows and Office 365 and MacOS.
• Familiarity with IT ticketing tools and remote support solutions.

Responsabilités

• Provide daily IT support to employees, including troubleshooting.
• Manage IT equipment lifecycle and technical documentation.
• Act as the first contact for reception services.
• Contribute to continuous improvement of IT processes.

Connaissances

Windows

Office 365

MacOS

IT ticketing tools

Remote support solutions

Customer-oriented mindset

Formation

Degree in IT, Computer Science, or related field

Description du poste

Job description

As an IT Helpdesk Officer (Level 1 & 2), you will play a central role in ensuring smooth daily IT operations and providing support to our internal teams worldwide. You will act as the first point of contact for technical requests, delivering efficient solutions and escalating issues when necessary to guarantee optimal service.

Your missions

• Provide daily IT support to employees (hardware, software, network), including assistance to non‑technical users, troubleshooting and escalation to back‑office.
• Manage IT equipment lifecycle: deployment, configuration, maintenance, documentation, and update of technical procedures.
• Act as the first contact for reception services: welcoming visitors and supporting general office logistics.
• Contribute to continuous improvement of IT processes and ensure high‑quality service delivery.

Your profile

Academic background : Degree in IT, Computer Science, or related field, with experience in IT helpdesk or technical support.

Solid knowledge of Windows and Office 365 and MacOS; experience with AI generative tools is a plus.

Familiarity with IT ticketing tools, remote support solutions, and best practices in service desk operations.

Native French speaker with strong written English skills, excellent communication abilities, a customer‑oriented mindset.

What we offer

• Agility : Work in a dynamic, flexible, and stimulating environment.
• International exposure: Collaborate with teams in over 60 countries and enjoy mobility opportunities.
• Intrapreneurship : Take ownership of your ideas or create your own Business Unit.
• Supportive management: Your manager will guide you based on your individual profile and goals.

At Mantu, we are committed to fostering an inclusive environment where diversity is valued and everyone feels empowered to contribute. We believe that different perspectives and experiences make us stronger, and we actively promote equal opportunities for all.