IT Executive Helpdesk Technician

Sonepar; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading electrical equipment distributor is seeking a VIP Technician in Paris. This role involves providing IT support, managing incidents, and ensuring excellent service for senior management. The ideal candidate has over 5 years in user support, including VIP environments, fluent English and French, and proficiency in Microsoft and Apple tools. Benefits include transport reimbursement, gym access, and health insurance. Apply online for an exciting opportunity to contribute to a noteworthy organization.

Prestations

75% transport pass reimbursement

Swile Ticket restaurant card

Free company gym

Health insurance & welfare

Employee savings plan & profit-sharing bonus

Qualifications

• Minimum of 2 years experience in user support, with 2 years in a VIP environment.
• Proficient in Apple environment and Microsoft environment.
• Ability to analyze root causes and provide solutions.

Responsabilités

• Receive and process all incidents from senior management.
• Manage IT equipment and perform preventive maintenance.
• Draft documentation and deliver training on collaboration tools.

Connaissances

IT support experience

Fluent in English and French

Proficiency with office tools

Excellent service and customer focus

Very good interpersonal skills

ITIL standards knowledge

Formation

+2 years technical degree in computer science

Outils

ServiceNow

Microsoft Teams Rooms

Office 365

Description du poste

About Sonepar

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2024, Sonepar achieved sales of €32.5 billion. Present in 40 countries with a dense network of brands, the Group leads an ambitious transformation to make its customers’ lives easier by providing an omnichannel experience and sustainable solutions in building, industry, and energy markets.

Sonepar’s 46 000 associates are committed to accelerating the world’s electrification and are driven by a shared purpose: Powering Progress for Future Generations.

How we shape our tomorrow

The executive support service provides a comprehensive end‑to‑end solution for requests or issues raised by the management team and executive staff. The VIP technician records, processes and follows up all requests with a level of service tailored to the target audience, ensuring compliance with procedures and the success of the mission.

VIP Technician Responsibilities

• Primary contact for receiving incidents and requests from senior management and their assistants.
• Process and follow up on all types of incidents and requests, assigning them to appropriate resources and ensuring resolution.
• Contribute to incident resolution, quality improvement and service continuity.
• Guarantee a spirit of excellence and actively contribute to continuous improvement.
• Assist management when requested.
• Manage requests: receive calls, record incidents, initiate support actions (diagnosis, identification, resolution).
• Alert management to out‑of‑ordinary incidents.
• Follow up on processing of calls, use incident database for trend analysis, issue preventive action requests, and monitor activity indicators.
• Analyze root causes and provide sustainable solutions; proactively carry out actions.
• IT equipment management: prepare/install hardware or software, perform preventive maintenance, carry out upgrades, secure workstations, monitor and purchase equipment stock for VIPs.
• Meeting‑room management: monitor incidents, manage service provider, maintain equipment, ensure user experience and documentation.
• Coordinate with local IT teams during VIP travel; liaise with suppliers and partners for project monitoring.
• Draft user documentation, build incident knowledge bases, centralize and communicate application improvement needs.
• Process tickets in the same way as the rest of the Help Desk team.
• Deliver training on collaboration and mobility tools to improve user experience.

Performance Indicators

• Meet SLAs defined with internal customers.
• Resolve first‑level incidents within allocated time.
• Adopt preventive action recommendations.

The Experience You Bring

• +2 years technical degree (DUT, BTS, etc.) in computer science.
• Knowledge of ITIL standards; ITIL certification is a plus.
• At least five years professional experience in user support, including two years in a similar position in an international VIP environment.
• Fluent in English and French.
• Proficiency with office tools: Outlook, Teams, OneDrive, Windows 11.
• Proficiency in Apple environment (iOS, macOS).
• Strong knowledge of Microsoft environment (Office 365, Active Directory, Azure AD, Intune).
• Proficiency with ITSM tools: ServiceNow preferred.
• Experience supporting and using videoconferencing: Microsoft Teams Rooms.
• Manage users, groups, access, roles and licenses.
• Administer desktop environments.
• Excellent service and customer focus.
• Very good interpersonal skills and active listening.
• Curiosity, proactivity, innovation and ability to provide new ideas.
• High degree of autonomy, very good organizational skills and rigor.
• Ability to work in a team.

Work Mode & Location

On site (Paris 8ème).

Benefits that Await You

• 75 % reimbursement of your monthly or annual transport pass.
• Swile Ticket restaurant card.
• Gym exclusively reserved for the company, free of charge.
• Sustainable mobility package.
• Health insurance & welfare.
• Employee savings plan & profit‑sharing bonus.

Recruitment Process

• Phone call with a Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Final HR interview.

Apply

Apply online to start an exciting new career. Only individuals selected for an interview will be contacted.

More Information on Sonepar

Website: www.sonepar.com
Twitter: @sonepar
LinkedIn: https://www.linkedin.com/company/sonepar/