IT Administrator I

Yum! Brands; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A global food company is looking for a self-starter to join their Support Services Delivery team in providing exceptional PC/Mac support. This role involves troubleshooting issues, managing IT documentation, and delivering high-quality support to users. Candidates should be bilingual in French and English, with a strong technical support background. Competitive salary and varied working hours available.

Qualifications

• Experience providing technical support for various hardware and software platforms.
• Fluent in French and English.
• Able to work flexible hours including being on-call.
• Excellent communication skills with clients.

Responsabilités

• Provide level 2 IT support for KFC France headquarters and restaurants.
• Install and troubleshoot computer systems.
• Support video conferencing platforms.
• Document ServiceNow incidents and collaborate on escalated issues.
• Create and maintain IT documentation.

Connaissances

Technical support

Network troubleshooting

Communication skills

Bilingual (French and English)

Formation

BS/BA in technical area

CompTIA A+ Certification

Outils

ServiceNow

Microsoft Teams

Zoom

Webex

Description du poste

Are you a self-starter with a passion for providing exceptional support? We have an outstanding opportunity for you to grow within a renowned organization. Join our Support Services Delivery team and make a significant impact by offering top-tier PC / Mac support. In this critical role, you will troubleshoot, analyze, and resolve incidents affecting the computers of all Global Yum! Brands, Inc. team members, ensuring exceptional customer experience. You will be part of the second line of PC / Mac support, with additional responsibilities that include administrative Network and Video Conferencing support. This role also involves training and testing innovative technologies to enhance team productivity and efficiency.

Responsibilities

• Reporting to the IT department, you will provide level and IT support for the KFC France headquarters and restaurants.
• Provision, install, upgrade, and troubleshoot computer systems using standard analysis techniques. Perform advanced OS-level modifications including Windows registry and macOS PLIST file edits to optimize performance and resolve issues.
• Deliver high-quality support to a diverse global user base, consulting on hardware / software solutions tailored to business needs. Build strong relationships with on-site and remote technicians and ensure a positive customer experience with every interaction.
• Proficient in supporting video conferencing platforms including Microsoft Teams, Zoom, and Webex, ensuring seamless communication and collaboration across departments.
• Manage and document ServiceNow Incidents and Tasks efficiently. Collaborate with support and strategy teams to resolve escalated issues, including network and system security (VPN, VLAN, etc.).
• Create and maintain IT documentation to standardize troubleshooting procedures, improve resolution times, and support knowledge sharing across the organization.

Minimum Requirements

• years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft , and mobile devices (iPhone / iPad and Android.)
• Advanced proficiency in French and English
• Basic knowledge of network troubleshooting skills.
• Excellent communication skills with clients.
• Able to work flexible hours including being on-call.
• Ability to lift lbs.

Preferred Requirements

• CompTIA A+ Certified.
• Basic ServiceNow experience
• year of experience with the macOS operating system.
• Preference for appropriate Microsoft Certification(s) or equivalent experience including : Legacy : MCITP-Enterprise, MCSE, MCSA, MCDST Role Based : Microsoft Certified : Azure Administrator Associate Microsoft Certified : Modern Desktop Administrator Associate
• Preference for appropriate Apple and / or Jamf Certification(s) or equivalent experience including :
• Jamf Certified Associate
• Jamf Certified Tech
• Jamf Certified Admin
• Jamf Certified Expert
• Apple Certified Support Professional
• Apple Certified IT Professional
• BS / BA in a technical area (CS, Math, Engineering) or equivalent experience

Location

PanEurope