Internship - Knowledge Management Connectivity (F/MX)

Accor; Issy-les-Moulineaux; Hybride; EUR 10 044 - 13 392; Temps partiel

Avantages offerts par ce poste

Remote work plusieurs jours/semaine

Accès Worklib

ALL Heartist programme

Résumé du poste

Accor, leader mondial de l'hôtellerie, propose un stage au sein de l’équipe Customer Connect Connectivity à Issy-les-Moulineaux. Le stagiaire contribuera à capitaliser les connaissances et à améliorer la documentation pour l’écosystème de distribution, en collaboration avec des équipes internationales.

Ce stage offre une expérience pratique en gestion de contenu, synchronisée avec les cérémonies Agile et les outils collaboratifs comme Jira, Confluence et Miro, tout en renforçant votre sens de

Qualifications

• Étudiant MBA en Knowledge Management, Information & Documentation, ou PM, ou équivalent avec focus IT/digital.

Responsabilités

• Gestion documentaire et connaissance
• Inventorier et centraliser la documentation existante (processus, outils, workflows)
• Standardiser les formats et structurer l’accès à l’information
• Assurer que les documents soient clairs, lisibles et à jour
• Contribuer à la création de contenus (FAQs, guides pratiques)
• Soutenir l’équipe Connectivity et participer aux réunions et cérémonies Agile
• Mettre à jour les informations partenaires et clarifier la documentation interne
• Participer aux sessions de partage de connaissances dans un environnement de transition
• Amélioration continue des processus (analyse Demande→ Livraison)
• Proposer des améliorations (simplification, automatisation, standardisation)
• Structurer les outils de gestion (tableaux de bord, traçabilité des tickets)

Connaissances

Jira

Miro

Teams

Confluence

Agile / Scrum

Anglais - communication

Excel

PowerPoint

Rédaction & synthèse

Gestion de projet

Formation

MBA en Knowledge Management / Information & Documentation / PM

Outils

Confluence

Jira

MS Office

Description du poste

Company Description

Accor, a global leader in hospitality, present in more than 110 countries with 5,500 hotels, welcomes you to its offices located in Issy-les-Moulineaux.

Join Accor – a professional journey at the heart of a committed, international and transforming group

Accor, a global leader in hospitality, present in more than 110 countries with 5,500 hotels, welcomes you to its offices located in Issy-les-Moulineaux.

This is where the Group's global expertise comes together: strategy, finance, human resources, legal, technology, marketing, sustainability, communication, audit, procurement, etc.

Joining Accor means actively contributing to defining, structuring, and supporting the transformation of an international group, in direct connection with operational teams around the world.

Job Description

Rattaché à l’équipe Customer Connect Connectivity, le/la stagiaire contribuera à la capitalisation des connaissances et à l’amélioration continue (accessibilité et cohérence) de la documentation pour l’écosystème de distribution du groupe.

Join the Customer Connect Connectivity team and contribute to the management, optimization, and quality of contents for global partners. This internship offers hands-on experience in content management and coordination with international teams.

• Document and knowledge management
• Inventory and centralize existing documentation (processes, tools, workflows)
• Standardize formats and structure access to information
• Ensure documents are clear, readable, and updated
• Contribute to content creation (FAQs, how-to guides, etc.) to help users get the most out of the tools.
• Support and assistance for the Connectivity team:
• Attend meetings and Agile ceremonies (Daily, Sprint Review, etc.) to understand the project lifecycle and the team's challenges.
• Contribute to updating partner information and clarifying internal documentation.
• Participate in knowledge‑sharing sessions within a transition environment.
• Continuous process improvement
• Analyze existing procedures (Demand → Delivery)
• Propose improvements (simplification, automation, standardization)
• Structure management tools (dashboards, ticket tracking)

The objective of this internship will be to map out and develop a target documentation structure.

Qualifications

• Student MBA in Knowledge Management, Information & Documentation, or Project Management, or from a business school with and IT/digital focus.
• Proactivity: taking the initiative to propose improvements to practices.
• Familiarity with collaborative tools such as Jira, Miro, Teams, Confluence.
• Basic knowledge in Agile / Scrum methodology.
• Excellent attention to detail with the ability to conduct thorough quality assurance checks for digital content.
• Strong organizational and project coordination skills, with the ability to manage multiple tasks and meet deadlines.
• Excellent written and verbal communication skills in English.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Writing skills and an analytical mindset: the ability to understand, synthesize, and improve.
• Ability to work collaboratively in a multicultural, international team environment while managing tasks independently.

Additional Information

Why join us?

And what are our commitments?

To the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.

To your career

• We enable all our employees to maintain a healthy work‑life balance and give them the means to shape their working environment in their own image.
• Dedicated Talent Management, continuous improvement, and training and development paths are defined both individually and collectively so that we can grow together, every day.

Concretely, At Accor

• Remote work possible several days per week from France and flexible working options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.

And also

• ALL - Heartist® program: preferential rates and flash offers for unforgettable stays and experiences across all our Accor locations and with our partners worldwide.
• Heartist® for Good volunteering program: 1 day offered during your working