INTERNSHIP - GROUP PROJECTS CUSTOMER SERVICE (W/M)

Allianz Trade en France; Île-de-France; On-site; EUR 11,000 - 17,000; Full time

Job summary

Allianz Trade en France is offering an internship focused on supporting the rollout of the customer service model. You will analyze data, contribute to IT tool enhancements, and help manage international CS projects while engaging with various business units and users.

The role requires M1/M2 student status, strong communication, and a customer-service mindset. English is required, French is a plus, and the position is based in Paris with a temporary contract.

Qualifications

• Currently pursuing Master 1 or Master 2 degree.
• Strong sense of customer service and business awareness.
• Good communication skills and multicultural sensitivity.
• Analytical with data, Excel, and digital tools experience.
• Proficient in Office, especially PowerPoint, and BI platforms.

Responsibilities

• Support data & KPI analysis for customer service projects.
• Participate in maintenance and evolution of digital tools and incident management.
• Coordinate with international business units on group CS projects.
• Assist with new omnichannel platforms and self-service use.
• Support project management tasks and user guides.

Skills

Data analysis

Excel

PowerPoint

Analytical skills

English proficiency

Communication skills

Multicultural teamwork

Customer service mindset

AI and digital tools familiarity

Education

Master student (M1/M2)

Tools

BI tools

Collaborative tools

IT platforms

Job description

About the Role:

The role is to contribute to the roll out of the customer service model by providing support on strategic projects to enhance customer experience and internal process : needs and implementation of IT solutions. Reports to the group customer service manager.

Key Responsibilities:

• Data & KPIs analysis : provide accurate customer data and indicators extractions (usage of IT tools and Excel)


• Participate to the digital tools maintenance and evolution and incidents managemen


• International business units interactions : be in contact with the countries regarding to the group customer service projects


• New omnichannel platform & Self-service : improve the usage by customer service teams and customers


• Support to project management tasks including users guides elaboration

Profile/ Required Skills:

• M1/M2 Student


• Sense of customer service and business


• Good communication skills


• Multicultural relationship skills


• Analytic skills, at ease with data (usage of Excel, AI and Digital tools)


• Office package with good command of power point


• Comfortable with IT platforms, BI and collaborative tools


• English spoken

Nice to Have:

• An experience in the sector of BtoB insurance


• An experience on the customer experience journey


• French is a plus

Allianz Trade, leader sur le marché de l'assurance-crédit, s'appuie sur des technologies innovantes. Nous utilisons des outils fondés sur l'Intelligence artificielle (IA) et invitons les candidats disposant d'une compréhension de base des plateformes courantes, ainsi que d'une bonne sensibilisation aux bonnes pratiques et aux enjeux liés à l'IA en environnement professionnel, à nous rejoindre.

#Paris

#France

#LI-JM1

106833 | Marketing & Design | Student | n.a. | Allianz Trade | Full-Time | Temporary

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,900 employees.

In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition - demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.