Internal Control Apprentice (Operations)

Qonto; Paris; Hybride; EUR 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Flex schedule

AI tools access

Gympass

Lunch card

Transport subsidy

Team events

Paid days off

Inclusive culture

Résumé du poste

Qonto is looking for an Internal Control Apprentice (Operations) to run end-to-end controls, focusing on France across markets. You will audit onboarding and customer success processes, write actionable reports, and drive remediation with cross-team collaboration.

You will leverage AI tools to speed up analysis and reporting while growing your understanding of internal control in a fast‑growing European bank. Hybrid work, based in Paris, with mentorship from the Lead Internal Control.

Qualifications

• Fluent English required for stakeholder communication across Europe.
• Strong written and spoken communication skills.
• Ability to break down complex processes and identify improvements.
• Ability to manage multiple controls in a monthly cycle without compromising quality.
• Proactive learner capable of quickly grasping internal control mechanics.

Responsabilités

• Run 2-3 controls per month from analysis to final report.
• Audit onboarding and customer success processes against internal standards.
• Write clear, actionable control reports with structured recommendations.
• Follow up on remediation plans until fully deployed.
• Use AI tools to accelerate analysis and reporting across monthly cycle.

Connaissances

Sharp communication

Structured problem solving

Rigour under monthly cycle

Proactive mindset

Fluent English

Description du poste

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Join us as Internal Control Apprentice (Operations) to help keep Qonto's operational processes accurate, compliant, and audit-ready as we scale across Europe. You'll run real, autonomous controls each month, analyzing processes, writing sharp recommendations, and working with different teams under the guidance of Ismaël Tchala, our Lead Internal Control. Ismaël and his team of 6 internal controllers focus on maintaining the operational mastery and efficiency of Qonto's Operations department, ensuring accurate reporting, and strengthening compliance with laws and internal policies.

What you'll do

• Run multiple controls per month on operational processes: You'll own each control end-to-end, from analysis to final report, with a strong focus on France across all markets.
• Audit onboarding and customer success processes: You'll assess whether they hold up against our internal standards, end to end.
• Write clear, actionable control reports: You'll translate your findings into structured recommendations that stakeholders can actually act on.
• Follow up on remediation plans until they're closed: When a gap is identified, you own the follow-up — no fix is complete until it's fully deployed.
• Use AI to work faster and document smarter: You'll leverage AI tools to accelerate analysis and reporting across your monthly control cycle.

What we're looking for

• Sharp communication: You can turn a complex finding into something a stakeholder immediately understands and acts on.
• Structured problem-solving: You enjoy pulling apart a process to find where it breaks and how to fix it, not just document what exists.
• Rigor under a monthly cycle: You can run multiple controls in parallel without quality slipping.
• Proactive mindset: You take initiative and push to learn the mechanics of internal control fast.
• Fluent English: You communicate easily with stakeholders across our European markets.

What we can offer you

• Real controls from day one, not observation: You own 2-3 controls per month with direct impact on how Qonto's Operations department runs across markets.
• Work during Qonto's most ambitious regulatory moment: We're becoming a fully licensed bank — your work directly shapes compliance at scale.
• Join the biggest control team: You'll be part of the 6-person team covering Operations & Growth, our highest-volume control scope.
• Learn on a structured track: Mentorship and training built around your school schedule, not against it.

Perk

• Flex your schedule. Work from home up to 2 days a week with our hybrid policy.
• Level up. Self-service Learning & Dev platform and unlimited access to AI tools.
• Stay active. Gympass gives you access to 3,000+ sports and wellness partners.
• Eat well. Lunch card, 50% on us.
• Get around. 50% of the cost of your public transportation pass is covered.
• Enjoy the rest. Team events, snacks, and beverages.
• Take time off. 1 paid day off per month, no questions asked.
• Be yourself. An inclusive, supportive environment where everyone belongs.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

On average, our hiring process lasts 20 working days. More information on our candidate journey here.

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