Ingénieur Commercial sédentaire

Réseau Mesure; Genas; On-site; EUR 40,000 - 60,000; Full time

Job summary

A technology company located in Genas (Lyon area) is looking for an internal sales engineer to support the external sales team. The role involves handling customer inquiries, generating leads, and providing technical support. Ideal candidates should have a BAS +2 in electronic engineering or relevant experience in the process industry, along with strong interpersonal skills and proficiency in English. This position emphasizes exceptional customer service and multi-tasking ability.

Qualifications

• Ideally educated to a minimum BAS +2 (BTS, DUT) in electronic engineering or equivalent.
• Experience in the process industry or commercial sales with relevant products desired.
• Excellent interpersonal skills and high regard for customer service.

Responsibilities

• Handle incoming customer inquiries via multiple channels.
• Manage customer inquiries from external sales engineers.
• Generate leads and sales proactively.
• Prepare quotes and follow up.
• Liaise with global support for non-standard applications.

Skills

Interpersonal skills

Customer service

Technical sales

CRM usage

Multitasking

English proficiency

Education

Minimum BAS +2 in electronic engineering

Job description

Do you have the drive, technical background and a strong mind for sales to support customers and colleagues in the field? And to make an impact on and contribute to PR electronics continuous growth? If so, we are very eager to welcome you as our new colleague.

For PR electronics’ French team, our office located in Genas (Lyon area), we are looking for an internal sales engineer, referring to the General Manager.

Main objectives & success criteria

Your role will be diverse and require a great overview. You will be anchoring, linking, aligning, and supporting the external sales force by providing technical sales/service/consultancy/training backup. Moreover, you will engage in 1:1 problem solving and in-depth technical support for our customers.

Responsibilities

• Handling incoming customer inquiries by telephone, e‑mail, and fax
• Handling of customer inquiries received from external sales engineers
• Pro‑active lead and sales generation
• Prequalification of technical requirements and commercial requirements
• Preparation of quotes and quotation follow‑ups
• Liaise with global support team, product specialists for non‑standard applications and external sales engineers
• Own and manage all customer issues
• Handling of order entry and liaise with the logistics team
• High quality customer liaison during the sales process
• Learn product knowledge via formal training and on the job training
• Gain knowledge and understanding of commercial awarenessAttend training courses and workshops as required and share knowledge with an external team

Qualifications and experience

• Ideally educated to a minimum BAS +2 (BTS, DUT) electronic engineering level or equivalent relevant process automation industry experience
• Experience in the process industry or with instrumentation is desired or alternatively commercial sales experience with products such as flow, level, pressure and temperature
• Alternatively, this role could be suitable for a new graduate who is looking for their first role in technical sales
• Excellent interpersonal skills and a high regard for exceptional customer service
• Able to multi‑task and independently prioritize job functions under pressure
• Disciplined CRM user
• Fluent in both written and oral English on a business level

Your new workplace

• Values employees who are taking on individual responsibility that benefits the whole
• Has a flat org. structure, is characterized by short lines of authority and agile decision‑making processes
• Is invested in making