In-Store Tech Support & Repair Expert

Apple; Marseille; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Apple Retail in Marseille hires a Technical Specialist to provide technical support and expert troubleshooting for customers, delivering an engaging in-store experience.

You will stay current on Apple products and repair processes, assist customers with issues, explain repair options and services, and educate on how to buy. You will work with the team to ensure high-quality service in a fast-paced environment.

Qualifications

• Proven ability to troubleshoot Apple hardware and software.
• Strong customer service and communication skills.
• Ability to work flexible retail hours including nights and weekends.
• Proficiency in local language (French) spoken and written.

Responsabilités

• Assist customers with Apple product questions and repairs.
• Educate customers on repair options and services.
• Collaborate with team leaders to identify recurring issues and feedback to Apple.
• Provide high-quality, inclusive customer experience in a fast-paced environment.

Connaissances

Technical troubleshooting

Customer service

Teamwork

Communication

Description du poste

Apple Retail in Marseille hires a Technical Specialist to provide technical support and expert troubleshooting for customers, delivering an engaging in-store experience.

You will stay current on Apple products and repair processes, assist customers with issues, explain repair options and services, and educate on how to buy. You will work with the team to ensure high-quality service in a fast-paced environment.