HR Operations QA & Continuous Improvement Lead (EMEA)

Fresenius Medical Care North America; Gif-sur-Yvette; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading healthcare service provider is looking for an HR Shared Service Quality Assurance Senior Specialist to ensure high-quality HR service delivery across channels. Candidates must be fluent in French, Italian, and English, with strong analytical skills. The role involves conducting audits, evaluating services, and driving continuous improvement initiatives. Ideal candidates have 5-7 years of HR experience and a degree in Human Resources or Business Administration, along with quality assurance experience in shared services.

Qualifications

• 5-7 years’ experience in HR operations or shared service roles in a global environment.
• Proven experience in quality assurance or auditing within a shared services environment.
• Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.

Responsabilités

• Conduct regular quality assurance audits of HR services.
• Evaluate service delivery against established standards.
• Identify areas for improvement and provide actionable feedback.
• Monitor key performance indicators (KPIs) related to service quality.
• Deliver QA training sessions and workshops.

Connaissances

English language proficiency

French language proficiency

Italian language proficiency

Analytical skills

Attention to detail

Effective communication skills

Formation

Degree in Human Resources or Business Administration

Outils

HRIS

Ticketing systems

Description du poste

A leading healthcare service provider is looking for an HR Shared Service Quality Assurance Senior Specialist to ensure high-quality HR service delivery across channels. Candidates must be fluent in French, Italian, and English, with strong analytical skills. The role involves conducting audits, evaluating services, and driving continuous improvement initiatives. Ideal candidates have 5-7 years of HR experience and a degree in Human Resources or Business Administration, along with quality assurance experience in shared services.