HR Operations QA & Continuous Improvement Lead (EMEA)

Fresenius Medical Care North America; Fresnes; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading healthcare provider is seeking an HR Shared Service Quality Assurance Senior Specialist to ensure high-quality HR service delivery in France and Italy. This individual will monitor service standards, evaluate HR operations, and lead training sessions to enhance employee experience. Candidates must have a degree, 5-7 years of HR experience, and fluency in French, Italian, and English. This role offers opportunities for continuous improvement and collaboration across EMEA regions.

Prestations

Opportunity for continuous improvement initiatives

Supportive work environment

Qualifications

• 5-7 years experience in HR operations or shared service roles in a global environment.
• Proven experience in quality assurance or process improvement in HR.
• Strong understanding of HR processes and best practices.

Responsabilités

• Conduct regular quality assurance audits of HR services.
• Evaluate compliance and accuracy of service delivery against standards.
• Identify areas for improvement and provide actionable feedback.

Connaissances

English language proficiency

French language proficiency

Analytical skills

Attention to detail

Communication skills

Formation

Degree in Human Resources or Business Administration

Outils

HRIS

Ticketing systems

Description du poste

A leading healthcare provider is seeking an HR Shared Service Quality Assurance Senior Specialist to ensure high-quality HR service delivery in France and Italy. This individual will monitor service standards, evaluate HR operations, and lead training sessions to enhance employee experience. Candidates must have a degree, 5-7 years of HR experience, and fluency in French, Italian, and English. This role offers opportunities for continuous improvement and collaboration across EMEA regions.