Head of MYCRM Competency Center

Informatis-TS; Issy-les-Moulineaux; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

Une entreprise spécialisée en solutions CRM recherche un Chef de Projet pour gérer le Centre de Compétence MYCRM. Vous serez responsable de la gestion de solutions CRM dans un environnement international. Le candidat idéal aura plus de 10 ans d'expérience en gestion de projet, une expertise en marketing, et devra parler couramment l'anglais. Ce poste est basé à Issy-les-Moulineaux et propose un contrat CDI.

Qualifications

• 10 ans minimum d'expérience en gestion de projet CRM dans le domaine financier.
• Connaissance des méthodes lean et d'amélioration continue.

Responsabilités

• Gérer le Centre de Compétence MYCRM selon les directives du CFO.
• Promouvoir MYCRM auprès des différents pays et gérer le changement.
• Organiser les activités et monitorer le budget du CC MYCRM.

Connaissances

Expertise en processus de service client et marketing

Expérience en gestion d'organisations matricielles

Connaissance des méthodes de gestion de projet

Connaissance des méthodes d'amélioration continue

Anglais courant

Connaissance du secteur du transport

Orientation performance

Adaptabilité

Compétences de communication

Outils

Microsoft Dynamics CRM

Description du poste

Head of MYCRM Competency Center

Offre n° : 2802 | Publié le : 23/10/2023 | Fonction : CHEF DE PROJET | Contrat : CDI | Lieu de mission : ISSY LES MOULINEAUX | Département : 92 | Salaire : Suivant profil

Description du poste

Missions

• Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
• Promote MYCRM within Countries and associated Change Management
• Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing
• Run and support solutions for the already deployed countries
• Manage solutions lifecycle as part of the continuous improvement process provided by vendors
• Assist solutions roll out within countries
• Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
• Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center

Contributions

• Define and monitor SLA and TCO of MYCRM CC
• Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs, …)
• Contribute with functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, proposing scenarios for processes / solutions improvements
• Provide experience and expertise on deployment projects to subsidiaries’ stakeholders
• Organise empowerment of newly rolled out subsidiaries into the MYCRM CC’s governance processes
• Apply Group guidance or policy: Security, Project, Purchase, Architecture
• Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
• Ensure that MYCRM team members work in a team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution in the long term
• Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
• Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
• Work in a planning and delivery approach
• Optimize the resources capacity due to involvement in run mode and multiple projects (including roll-out)
• Communicate proactively with users’ representatives on the roadmap and their feedback
• Ensure compliance with legal requirements and safety rules

Compétences requises

Skills and know-hows

• Expertise in Customer care & Marketing processes within a Group
• Experience in managing matrix organisations
• Knowledge of project management methods
• Knowledge of lean and continuous improvement methods
• Fluent in English ((French and German as a plus))
• Good understanding of Transportation business, its strategic drivers and challenges

• Behavioural skills

• Performance orientation
• Openness and adaptability
• Strategy and efficiency orientation
• Communication and cooperation skills (w/ IT peers and business stakeholders)
• Customer service oriented and Delivery approach
• Synthetic and analytic mindset
• Negotiation skills

• 10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains
• Knowledge of Microsoft Dynamics CRM

Contact

MARC SOREL
26 rue Daubenton
75005 PARIS
Telephone : [phone]
Fax : [phone]
E-mail : Répondre à cette offre