Head of Guest Care Ops — MEA, Global Impact

RAFFLES; Issy-les-Moulineaux; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

A leading hospitality technology firm in Issy-les-Moulineaux is seeking a Head of Operations, Guest Care to ensure excellent operational performance and quality delivery across various regions. The role requires strong leadership in vendor management, achieving high guest satisfaction, and handling P&L responsibilities. If you have senior experience in customer operations and thrive in a multicultural environment, we invite you to apply now.

Prestations

Remote work options

Meal vouchers

Sustainable mobility package

Health insurance plan

Employee Social Committee benefits

Qualifications

• Senior leadership experience in Contact Center / Customer Operations, in a multi-country or global environment.
• Strong track record in quality management and guest experience ownership at scale.
• Deep experience in vendor management and outsourcing models.

Responsabilités

• Own end-to-end Guest Care operations for all in-scope markets.
• Be accountable for quality and guest experience outcomes.
• Lead and develop senior operational leadership while embedding a culture of accountability.

Connaissances

Strong analytical skills

Vendor management

Stakeholder management

Analytical decision-making

Description du poste

A leading hospitality technology firm in Issy-les-Moulineaux is seeking a Head of Operations, Guest Care to ensure excellent operational performance and quality delivery across various regions. The role requires strong leadership in vendor management, achieving high guest satisfaction, and handling P&L responsibilities. If you have senior experience in customer operations and thrive in a multicultural environment, we invite you to apply now.