Head of Deployment & Services F/H

CAILabs; Rennes; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A technology company in France is seeking a Head of Deployment & Services to manage installation and service activities for Optical Ground Stations. You will oversee the structuring and operational execution of the Deployment & Services department, guiding the Head of OGS Installation and a team of engineers. Your role includes defining strategies, managing performance, and ensuring compliance with operational commitments in a high-growth environment.

Responsabilités

• Manage the Head of OGS Installation and a team of engineers.
• Define the target organization and roles for the department.
• Lead recruitment and foster performance culture.
• Define global deployment and service processes.
• Implement tools for industrializing operations.
• Define deployment strategy with Head of OGS Installation.
• Monitor activity performance through KPIs.

Description du poste

In a context of strong business growth, Cailabs is deploying Optical Ground Stations (OGS) worldwide. To support this scale-up, we are looking for a Head of Deployment & Services.

Join Cailabs!

Reporting to the Operations Department, you are responsible for structuring, managing, and developing all installation and associated service activities related to our systems.

You operate at both a strategic and organizational level, defining the framework, processes, and resources required to scale these activities in a high-growth environment.

You will manage the Head of OGS Installation, who is responsible for the operational execution of field deployments, and you will ensure the overall performance of the department.

In this context, your main responsibilities will include :

Team management and structuring :

• Manage the Head of OGS Installation, who leads a team currently composed of 4 engineers
• Define the target organization of the Deployment & Services department (roles, responsibilities, team sizing)
• Lead the recruitment plan and support team growth
• Foster a culture of performance, quality, and continuous improvement

Activity structuring:

• Define and formalize global deployment and service processes (without direct involvement in field execution)
• Implement the tools, methods, and standards required to industrialize operations
• Structure and develop associated service offerings: maintenance in operational condition (MCO), monitoring (NOC), and operational support
• Define operating models (SLAs, support organization, service levels)

Deployment management:

• Define the deployment strategy and associated roadmaps in coordination with the Head of OGS Installation
• Monitor overall activity performance (quality, cost, delivery timelines) through key performance indicators
• Ensure compliance with contractual and operational commitments
• Identify improvement areas and lead optimization plans

Cross-functional coordination:

• Build and structure interfaces with internal teams: Verification & Validation, logistics, and planning
• Ensure proper coordination between technical teams, projects, and operations
• Leverage field feedback to continuously improve products and processes