Guest Service Operateur F/H

Four Seasons Hotels and Resorts; Monbahus; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A luxury hotel group in Nouvelle-Aquitaine is seeking a skilled PBX operator. Responsibilities include answering and transferring calls, managing hotel communications, and performing reception-related tasks. The ideal candidate will be fluent in French and English, with a professional approach and strong administrative skills. This position offers extensive benefits, including career development opportunities and health coverage.

Prestations

Career development opportunities

Unique experiences with preferential rates

Housing possibility

Complete health coverage

13th month and bonuses

Uniform provided and maintained

Free parking

Quality meals in staff restaurant

Responsabilités

• Answer external and internal phone calls, transferring them as needed.
• Manage the Four Seasons chat and ensure follow-up.
• Participate in administrative tasks related to reception and reservations.
• Ensure adherence to procedures and maintain confidentiality.

Connaissances

Fluent French

Fluent English

Third language proficiency

Reception techniques

Computer skills

Hotel software knowledge

Punctuality

Motivation

Reactivity

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Timeless elegance and iconic glamour on the Côte d'Azur. With a guestbook signed by everyone from Elizabeth Taylor to Winston Churchill and an enviable perch overlooking the Mediterranean Sea, the palatial spread of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel has been the epitome of Côte d’Azur chic for more than a century. Today, sumptuous rooms with views from Nice to Monaco, Michelin-starred Provençal and Mediterranean cuisine and a lively pool club keep this landmark hotel at the forefront of Riviera life.

We are seeking a skilled individual to join our team as a PBX operator. In collaboration with the different departments of the hotel and under the responsibility of the Reservations department, within the Marketing department, you will be an active and operational support to the hotel's services and more specifically to the PBX service in:

• Answering external and internal phone calls, transferring calls to the concerned services
• Being in charge of the Four Seasons chat and follow-up within the establishment
• Participating in administrative tasks related to reception and reservations
• Ensuring the strict application of procedures and service standards while maintaining a high level of confidentiality in customer relations

Our quality, service, culture, and image standards are the values that we will develop together for your career.

PROFILE SOUGHT

• Fluent French required
• Fluent English required
• Mastering a third language is appreciated
• Mastering reception techniques
• Computer and office skills
• Knowledge of hotel software
• Punctual, motivated, and reactive

BENEFITS

Join the prestigious team of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel, and discover a career where luxury rhymes with excellence.

• Career development: Take advantage of opportunities for advancement within one of the largest hotel groups in the world
• Discovery nights: Enjoy unique experiences with free or preferential rates in the group's establishments (subject to seniority)
• Housing possibility: Simplify your daily life with housing near your workplace (available depending on profile and contract type)
• 100% company mutual fund: Stay serene with complete health coverage, fully covered by the company, during your contract
• 13th month and bonuses: Benefit from a 13th month subject to seniority, as well as interest, participation, and co-opting bonuses
• Uniform provided and maintained: Focus on your work, we take care of your uniform
• Free parking: Park easily near the hotel
• Quality meals: Enjoy gourmet meals in our staff restaurant

Joining the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel, is more than just a job. It's integrating a house of excellence, where every detail counts, and where your well-being is our priority.