Guest Service Operateur F/H

Four Seasons; Monbahus; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Un hôtel de luxe renommé situé sur la Côte d'Azur recherche un(e) PBX operator. Le rôle implique de répondre aux appels, de gérer la chat Four Seasons et d'assurer un service client exceptionnel. Les candidats doivent être parfaitement bilingues en français et en anglais, avec une appréciation pour un troisième langue. Des opportunités de développement de carrière et de nombreux avantages sont offerts.

Prestations

Développement de carrière

Nuits découvertes

Possibilité de logement

Mutuelle santé complète

13ème mois et primes

Uniforme fourni

Stationnement gratuit

Repas de qualité

Qualifications

• Parfaitement francophone avec de bonnes compétences en anglais.
• Capacité à maîtriser une troisième langue est un plus.
• Punctualité et motivation sont essentielles.

Responsabilités

• Répondre aux appels téléphoniques externes et internes.
• Participer aux tâches administratives liées à la réception.
• Assurer la confidentialité dans les relations clients.

Connaissances

Français courant

Anglais courant

Techniques de réception

Compétences informatiques et bureautiques

Connaissance des logiciels hôteliers

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Timeless elegance and iconic glamour on the Côte d'Azur. With a guestbook signed by everyone from Elizabeth Taylor to Winston Churchill and an enviable perch overlooking the Mediterranean Sea, the palatial spread of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel has been the epitome of Côte d’Azur chic for more than a century. Today, sumptuous rooms with views from Nice to Monaco, Michelin-starred Provençal and Mediterranean cuisine and a lively pool club keep this landmark hotel at the forefront of Riviera life.

We are seeking a skilled individual to join our team as a PBX operator. In collaboration with the different departments of the hotel and under the responsibility of the Reservations department, within the Marketing department, you will be an active and operational support to the hotel's services and more specifically to the PBX service in:

• Answering external and internal phone calls, transferring calls to the concerned services
• Being in charge of the Four Seasons chat and follow-up within the establishment
• Participating in administrative tasks related to reception and reservations
• Ensuring the strict application of procedures and service standards while maintaining a high level of confidentiality in customer relations

Our quality, service, culture, and image standards are the values that we will develop together for your career.

PROFILE SOUGHT

• Fluent French required
• Fluent English required
• Mastering a third language is appreciated
• Mastering reception techniques
• Computer and office skills
• Knowledge of hotel software
• Punctual, motivated, and reactive

BENEFITS

Join the prestigious team of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel, and discover a career where luxury rhymes with excellence.

• Career development: Take advantage of opportunities for advancement within one of the largest hotel groups in the world
• Discovery nights: Enjoy unique experiences with free or preferential rates in the group's establishments (subject to seniority)
• Housing possibility: Simplify your daily life with housing near your workplace (available depending on profile and contract type)
• 100% company mutual fund: Stay serene with complete health coverage, fully covered by the company, during your contract
• 13th month and bonuses: Benefit from a 13th month subject to seniority, as well as interest, participation, and co-opting bonuses
• Uniform provided and maintained: Focus on your work, we take care of your uniform
• Free parking: Park easily near the hotel
• Quality meals: Enjoy gourmet meals in our staff restaurant

Joining the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel, is more than just a job. It's integrating a house of excellence, where every detail counts, and where your well-being is our priority.