Global Director, Hotel Care & Outsourced Operations (Remote)

FAIRMONT; Issy-les-Moulineaux; Hybride; EUR 60 000 - 85 000; Plein temps

Résumé du poste

A leading global hospitality provider is seeking a seasoned professional for the role in global support operations at Accor Tech & Digital. In this position, you will implement support strategies, manage operations teams, and govern vendor relationships. The ideal candidate will have at least 8 years of experience in similar roles, be fluent in French and English, and possess strong leadership skills. This role benefits from flexible work options in a multicultural environment providing opportunities for both personal and professional development.

Prestations

Remote work options

Meal vouchers

Health insurance coverage

Employee Social Committee activities

Sustainable Mobility Package

Training and certification opportunities

Qualifications

• Minimum 8 years in global support operations; experience with outsourced models.
• Expertise in ITIL, service delivery, and vendor governance.
• Strong leadership and people management skills.

Responsabilités

• Implement global support strategy across all outsourced centers and internal teams.
• Manage operations team for daily performance and issue resolution.
• Govern vendor relationships and contract compliance.

Connaissances

Leadership skills

Negotiation abilities

Fluent in French and English

ITIL expertise

Description du poste

A leading global hospitality provider is seeking a seasoned professional for the role in global support operations at Accor Tech & Digital. In this position, you will implement support strategies, manage operations teams, and govern vendor relationships. The ideal candidate will have at least 8 years of experience in similar roles, be fluent in French and English, and possess strong leadership skills. This role benefits from flexible work options in a multicultural environment providing opportunities for both personal and professional development.