Functional Domains Director

Europcar; Paris; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

A leading mobility company in Paris is seeking a Functional Domain Director to oversee IT delivery and manage cross-domain initiatives. Responsibilities include ensuring alignment with business objectives, managing vendor contracts, and driving modernization efforts across digital channels. The ideal candidate will have a strong background in IT delivery, leadership skills, and experience in managing complex digital projects. This role offers a dynamic environment focused on operational excellence and digital transformation.

Qualifications

• 10 years of experience in IT delivery or product management.
• Proven experience managing multi-team, multi-vendor environments.
• Strong understanding of SDLC, Agile/Hybrid delivery methods.

Responsabilités

• Lead and deliver on domain initiatives aligning with business strategies.
• Oversee delivery performance and ensure compliance with standards.
• Manage domain budget and vendor contracts efficiently.

Connaissances

Team leadership

Strong communication

Strategic thinking

Budget management

Cloud integration awareness

Description du poste

Job Description

Mission

The Functional Domain Director leads the end-to-end delivery performance and modernization of all products and applications within the assigned Functional Domain. He/She ensures full alignment between business priorities and IS&T capabilities through the mirrored Domain guaranteeing value creation, operational excellence and digital transformation. The role is mainly accountable for:

• Budget vendor and resource management
• Compliance architecture alignment and modernization
• Performance KPIs and continuous improvement

Having a coordination role across domains and at portfolio level they have a shared accountability for global IS&T delivery and contribute to:

• IS&T Global priorisation
• Dependency & Capacity Awareness
• Alignment with IS&T portfolio and delivery constraints
• Cross-domain arbitrations not only local optimisation

Main Responsibilities

• Define and maintain the IT roadmap for the domain ensuring alignment with business strategies, IS&T vision, architecture, security, QA and data governance standards and modernization objectives.
• Structure and govern the domain portfolio of initiatives ensuring prioritisation based on value, feasibility, dependencies and resource constraints.
• Contribute actively to IS&T portfolio prioritisation ensuring that domain initiatives are aligned with overall IT strategy, delivery capacity and business value across all domains.
• Ensure that backlog prioritisation and roadmap decisions within the domain are consistent with portfolio‑level decisions and delivery commitments.
• Represent the domain in IS&T governance forums, strategic committees and cross‑domain review boards providing clear recommendations based on value, urgency, dependencies, risks and resource constraints.

Product Project & Delivery Management

• Oversee end‑to‑end delivery of domain initiatives ensuring expected scope, timelines, quality and cost targets are met.
• Ensure Product Team Managers, Product Managers, BAs, Functional leads, Solution Architects and Engineering teams work in a coordinated integrated delivery mode.
• Ensure domain priorities are balanced against global IS&T constraints avoiding silo‑driven prioritisation and local optimisation.
• Identify, assess and manage cross‑domain dependencies impacting projects and product evolutions in close collaboration with Portfolio Management and Project Managers, including major transformation initiatives.
• Anticipate resource contention and delivery conflicts between domain initiatives and transversal programmes and proactively propose trade‑offs or sequencing options.
• Ensure integration of modern engineering practices (DevOps, CI/CD, automation, observability) into delivery activities.
• Validate architectural decisions, technical feasibility and delivery readiness for all initiatives.

Run Stability & Operational Excellence

• Own domain‑level run performance including stability KPIs, SLA adherence, incident rate, MTTR and production quality.
• Steer L2 and L3 support activities in collaboration with SW Engineering, IT Ops and QA.
• Drive proactive incident prevention, technical debt reduction and obsolescence remediation.
• Guarantee compliance with audit, security, data privacy and legal/regulatory requirements.

Resource Budget & Vendor Management

• Manage domain budget (CapEx/OpEx), cost allocations, vendor contracts and license models.
• Ensure accurate resource capacity planning covering internal teams and external partners.
• Monitor vendor performance, delivery SLAs and contribute to sourcing strategy decisions and vendor selections.
• Ensure the domain maintains the right mix of skills to support modernization and business expectations.
• Ensure high availability and performance during peak traffic periods.

Stakeholder Management & Business Interlock

• Act as the IT single point of contact for business leadership within the domain.
• Ensure structured intake, qualification and prioritisation of business demands.
• Provide transparent reporting on roadmap progress, risks, incidents and value realisation.
• Manage alignment with other Functional Domains on transversal processes, projects, dependencies, data exchanges and end‑to‑end flows.

Transformation & Modernisation Leadership

• Lead modernisation activities: API‑first microservices, cloud adoption, UX improvements, system simplification and legacy decoupling.
• Collaborate closely with Enterprise Architecture & Data to ensure long‑term sustainability of domain solutions.
• Promote continuous improvement, standardisation, industrialised delivery and quality‑by‑design.

Specifics Domain

eCommerce and Product

• Own digital channels (Web, Mobile), CRM, Loyalty, Customer Experience, Marketing Automation and Subscription applications.
• Ensure consistency of omnichannel experiences and funnel optimisation (traffic, conversion, retention).
• Coordinate closely with Marketing, product, eCommerce, Digital and Customer teams.
• Drive cultural change toward modern engineering agility and cross‑functional collaboration.

Finance, Purchasing, Legal & HR

• Own systems for billing, payments, ERP applications, interfaces within this ecosystem and with all external systems dealing with finance, HR and data flows (e.g., invoicing, O2C, legal/compliance systems, HR management system).
• Ensure compliance and regulatory constraints in all financial and HR flows (PCI‑DSS, PSD2, local regulations such as PT invoice certification).
• Coordinate with financial management leaders (CFO team, SSC countries, CFOs, Billing and payment leaders, HR projects leads).
• Drive cultural change toward modern engineering agility and cross‑functional collaboration.

Fleet & Vehicles

• Own systems for Fleet Planning, Vehicle Lifecycle, In/Defleet, Telematics, Maintenance and Remarketing.
• Ensure robust ingestion and use of connected‑vehicle data.
• Coordinate with OEMs, telematics providers and Fleet Operations leadership.
• Drive cultural change toward modern engineering agility and cross‑functional collaboration.

Rental Operations

• Own applications supporting Rental workflows: Digital RA, QMS, station tools, kiosks and Call Center / NPS systems.
• Ensure operational readiness, ergonomics and reliability of frontline tools.
• Support operational KPIs (queue time, TAT, NPS) through system enhancements.
• Drive digitalisation of rental processes including mobility tools for station staff (OSCAR).
• Own IT systems supporting B2B Sales, Corporate Accounts, Partner/Franchise management and Distribution APIs.
• Ensure robust partner onboarding, API performance and integration consistency across partners.
• Support commercial strategy, contract management processes and partner experience.
• Enable franchise digitalisation and harmonise partner‑facing platforms globally.

Sales & IPD

• Own IT systems supporting B2B Sales, Corporate Accounts, Partner/Franchise management and Distribution APIs.
• Ensure robust partner onboarding, API performance and integration consistency across partners.
• Support commercial strategy, contract management processes and partner experience.
• Enable franchise digitalisation and harmonise partner‑facing platforms globally.

Ideal Experience

• 10 years of experience in IT delivery or product management including leadership of complex digital or enterprise application portfolios.
• Proven experience managing multi‑team, multi‑vendor environments.
• Strong understanding of SDLC, Agile/Hybrid delivery methods, project management, enterprise architectures, cybersecurity, cloud integration and data practices.
• Experience working with senior business leadership and leading transformation initiatives.

Skills & Competencies

Leadership

• Team leadership, coaching and ability to influence at senior levels.
• Strong prioritisation and decision‑making skills in complex environments.

Technical Awareness

• Understanding of architecture principles, integration patterns, cloud, APIs, security, QA and DevOps.

Delivery Excellence

• Expertise in portfolio steering, budget control, vendor management and KPI‑driven performance improvement.

Communication

• Excellent communication, synthesis and negotiation capabilities.
• Ability to simplify complex technical topics for business stakeholders.

Other Personal Characteristics

• Strategic thinker, structured and analytical.
• Value‑driven, collaborative and resilient.
• Strong customer orientation and sense of ownership.
• Comfortable with change and ambiguity.

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help change the way you move – this is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours, a few days, a week, a month or more on‑demand or on‑subscription relying on a fleet of more than 250,000 vehicles equipped with the latest engines, including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental with a premium positioning; Goldcar – a frontrunner at providing low‑cost car rental services in Europe; Fox‑Rent‑A‑Car – one of the main players in the car rental market in the US with a value‑for‑money positioning.

Customer satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.