Fullstack Software Engineer (x/f/m) - Care Expert Copilot

Alan; Lille; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Stimulatory environment

Learning culture

Daily deployments

Résumé du poste

Alan is looking for an experienced engineer to build and maintain scalable software powering AI‑driven customer support. You will enhance cockpit tooling for human agents, route requests, surface context, and draft responses while collaborating with product and design teams to deliver high‑quality, maintainable code.

You will mentor junior engineers and help shape product direction, contributing to a healthcare‑focused platform that expands access to care.

Qualifications

• 5+ years of experience building scalable software systems.
• Full-stack experience (backend and frontend).
• Strong problem-solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Responsabilités

• Develop and maintain scalable software systems that power AI‑driven customer support.
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
• Mentor junior engineers and influence product direction.

Connaissances

Full-stack development

Scalable systems

Mentoring

Problem solving

Healthcare domain

Description du poste

About the Role

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Responsibilities

• Develop and maintain scalable software systems that power AI‑driven customer support.
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
• Mentor junior engineers and influence product direction.

Qualifications

• 5+ years of experience building scalable software systems.
• Full‑stack experience (backend and frontend).
• Strong problem‑solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Location & Work

Must be legally eligible to work in France, Belgium, Spain, or Canada (Toronto only). Remote work flexibility is offered, but in‑person collaboration is valued.

Benefits & Culture

• Stimulatory environment with perks that promote happiness, efficiency, and quality collaboration.
• Strong culture guided by a set of values that foster innovation and engagement.
• Learning environment with distributed ownership and daily deployments.

Equal Opportunity

Alan is an equal opportunity employer. We encourage applications from people of all backgrounds, especially underrepresented groups.