FT Shift Lead - Veterinary Assistant

A Caring Doctor (New Jersey), P.C.; Nouvelle-Calédonie; Sur place; EUR 20 086 - 25 672; Plein temps

Avantages offerts par ce poste

Comprehensive Medical, Dental, and Vis

401(k) and Roth Retirement Plans

Paid Time Off and Holidays

Student Debt Relief Program (Full‑Time

Continuing Education Allowance

Résumé du poste

Banfield is seeking a Shift Lead to perform the duties of a CSC and veterinary assistant while providing leadership across all shifts. You will support the Practice Manager and Chief of Staff to ensure smooth operations, high-quality care, and profitability.

You will recruit, supervise, and mentor paraprofessional staff; triage treatment boards; coordinate client and patient flow; and maintain accurate medical records and compliant procedures.

Qualifications

• Leadership and supervisory capabilities required.
• Two years of relevant experience in veterinary or medical field.
• Medical terminology training preferred.
• Strong communication and customer service skills.

Responsabilités

• Lead paraprofessional team and schedule staff.
• Promote high-quality patient care and client service.
• Coordinate with veterinarians to maximize productivity.
• Ensure accurate medical charts and regulatory documents.
• Assist with onboarding and training of staff.
• Maintain safe handling of animals.

Connaissances

Leadership

Priority Setting

Approachability

Directing Others

Conflict Management

Customer Focus

Peer Relationships

Communication Skills

Functional/Technical Skills

Action Oriented

Motivating Others

Formation

Associate's degree or veterinary technician certification/licensure preferred

Two years of relevant experience required

Prior supervisory experience preferred

Medical background with medical terminology training preferred

Description du poste

SUMMARY OF JOB PURPOSE AND FUNCTION

The primary purpose of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, while providing continuity and operational support across all shifts. The Shift Lead ensures the hospital always has leadership onsite to support associates, clients, and to maximize productivity and profitability. This position works with the Practice Manager and/or Chief of Staff to facilitate effective communication with clients, associates, field leadership, central team support, and Petsmart.

ESSENTIAL RESPONSIBILITIES AND TASKS

Paraprofessional Responsibilities (approximately 80% of time):

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services.
• Manage client and pet routing to ensure superior care and maximum productivity.
• Maximize the number of pets seen by the hospital team through efficient operations.
• Provide professional, efficient, and exceptional service at all times – welcoming clients and pets, teaching care, preparing procedures, monitoring hospitalized or surgical pets as allowed.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services.
• Assist incoming clients with documentation, data entry, collar/tag identification, and prompt service.
• Assist outgoing clients with instructions, invoices, prescription dispensing, retail sales, and future appointments.
• Manage finances by maintaining accurate balances and following opening/closing procedures.
• Act as extra support for veterinarians and technicians to ensure quality care and maximize productivity.
• Maintain complete and accurate medical charts.
• Ensure safety of pets, clients, and associates using proper restraining techniques and clean, sterile treatment areas.

Leadership Responsibilities (approximately 20% of time):

• Assist Practice Manager in developing an efficient, productive hospital team that delivers high-quality care.
• Support labor management by adjusting paraprofessional schedules on a shift‑by‑shift basis.
• Assist in selecting, training, and supervising paraprofessional staff.
• Provide exemplary client service and educate clients about plans and services.
• Create an environment that engages associates, fostering a positive team culture.
• Ensure clear communication among associates, clients, hospital leadership, and central support.
• Enforce Banfield dress and grooming guidelines.
• Prepare surgical equipment and allocate cases to VAs, clarifying responsibilities.
• Tri‑age the treatment board, assist with case transfers and referrals.
• Identify bottlenecks and formulate solutions to streamline medical operations.
• Collaborate with field leadership on client resolution decisions and invoice adjustments.
• Train and mentor new paraprofessional associates.
• Perform quality checks of medical records, medications, regulatory documents, and hospital cleanliness.
• Address equipment issues and assist with inventory management.
• Complete other job duties as assigned.

HIRING QUALIFICATIONS & COMPETENCIES

• Leadership
• Priority Setting
• Approachability
• Directing Others
• Conflict Management
• Customer Focus
• Peer Relationships
• Communication Skills
• Functional/Technical Skills
• Action Oriented
• Motivating Others

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi‑task and shift focus without loss of accuracy.
• Organizational ability – systematic approach to assignments.
• Problem‑solving skills – identify, analyze, and solve problems.
• Intellectual ability – follow instructions accurately.
• Mathematical ability – perform basic arithmetic and rate calculations.
• Computer skills – confident use of computers and specialized software.

ATTITUDES (WILL DO)

• Initiative – use discretion to find solutions and present ideas.
• Integrity – adhere to Banfield values and ethics with honesty and judgment.
• Cooperativeness – collaborate and share information promptly.
• Flexibility – respond to changes and accept all assigned tasks.
• Independence – work without supervision.
• Tolerance for Stress – maintain a positive outlook and remain composed in stressful situations.

SPECIAL WORKING CONDITIONS

• Confident interaction with pets (dogs, cats, birds, reptiles, etc.).
• Work may exceed 40 hours per week, including weekends and evenings.
• Moderately high noise level.
• Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 lbs.
• Good hand‑eye coordination and visual acuity for keyboard use and equipment operation.
• Exposure to pets, anesthesia, radiation, biological hazards, and controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• Associate’s degree or veterinary technician certification/licensure preferred.
• Two years of relevant experience required; six months at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

PAY RANGE

Hourly: $16.65 – $21.28. The specific rate is based on experience, skill level, and education and may vary by location or applicable minimum wage laws.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance: Peace of mind with essential coverage.

• Generous Retirement Plans (401(k) and Roth): Company match to help secure your financial future.

• Student Debt Relief Program (Full‑Time DVMs): Financial support for veterinary professionals.

• Paid Time Off and Holidays: Opportunities to recharge and celebrate personal days.

• Mental Health and Well‑Being Resources: Coaching and counseling services.

• Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect loved ones with optional coverage.

• Short‑ and Long‑Term Disability: Financial protection in case of temporary or permanent disability.

• Flexible Spending Accounts (FSA): Pre‑tax funds for healthcare and dependent care expenses.

• Health Savings Account (HSA): Tax‑advantaged savings for medical expenses.

• Paid Parental Leave: Support for birth and adoption.

• Continuing Education Allowance (Eligible Positions): Financial assistance for professional development.

• Backup Child and Elder Care & Family Support Resources: Assistance during unexpected family challenges.

• Fertility and Family Building Support: Comprehensive support for fertility treatments and family building.

• Digital Exercise Therapy: Program to keep you active and healthy.

• Voluntary Protection Benefits: Coverage for hospital stays, critical illnesses, and accidents.

• Legal Plan: Affordable legal coverage for various needs.

• Identity Protection: Alerts for suspicious activity and support if information is stolen.

• Commuter Benefits: Convenience and cost savings for your daily commute.

• Three Free Optimum Wellness Plans for Pets: Preventive and general care for your pets.

• Exclusive Discounts: Savings on products and services.

*Benefits eligibility is based on employment status. Full‑time (FT) associates qualify for all benefits; part‑time associates qualify for those with an asterisk (\*).