Front Office Supervisor - Guest Experience Leader

Hilton Worldwide, Inc.; Boulogne-Billancourt; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global hospitality company based in Boulogne-Billancourt is seeking an Assistant Front Office Manager. This role involves supervising the Front Office Team to ensure exceptional guest experiences and managing customer relations throughout their stay. The ideal candidate should have experience in team management, be fluent in French and English, and possess strong organizational skills. This position may require night shifts as necessary, and offers a full-time schedule.

Qualifications

• First successful experience in team management.
• Sense of service, attention to detail, and professional appearance.
• Efficient, organized, and dynamic.
• Fluent in French and English (both oral and written).

Responsabilités

• Supervise Front Office Team to ensure exceptional guest experience.
• Manage and optimize match between customer profile and room type.
• Train and organize reception team.
• Interface with other hotel services.
• Manage customer relations throughout the stay.
• Handle administrative tasks.
• Manage accounts receivable balances.

Connaissances

Team management

Customer service

Fluent in French

Fluent in English

Attention to detail

Outils

OnQ software

Description du poste

A leading global hospitality company based in Boulogne-Billancourt is seeking an Assistant Front Office Manager. This role involves supervising the Front Office Team to ensure exceptional guest experiences and managing customer relations throughout their stay. The ideal candidate should have experience in team management, be fluent in French and English, and possess strong organizational skills. This position may require night shifts as necessary, and offers a full-time schedule.