Front Desk Agent (H/F) - Hiver 26/27

Four Seasons Resort Megève; Megève; Sur place; EUR 8 900 - 11 000; Plein temps

Avantages offerts par ce poste

39-hour per week internship

Uniform supplied and laundered

One meal per shift

Résumé du poste

Four Seasons Resort Megève is seeking a Front Desk Intern to assist our Concierge team and contribute to memorable guest experiences in Megève. You will learn front-desk procedures, guest services, and Megève destination knowledge while supporting a luxury hotel operation.

The role offers a 39-hour per week internship with a focus on exceptional guest service, grooming, and professional communication in French and English.

Qualifications

• Currently enrolled as a hospitality or tourism student.
• Excellent grooming and service-oriented mindset.
• Strong interpersonal skills and diplomacy.
• Ability to multitask in a high-volume environment.
• Fluent in French and English.

Responsabilités

• Welcome and register guests, fulfill requests and explain hotel facilities.
• Assist guests with inquiries, events, directions and services.
• Handle emails, calls and deliveries professionally.
• Record special requests in internal systems for follow-up.
• Collaborate with hotel departments to ensure guest satisfaction.
• Address guest issues and liaise with management as needed.
• Maintain courteous, stylish and professional hotel presence.
• Support colleagues and adapt to high-activity situations.
• Contribute to a positive guest experience throughout Megève.

Connaissances

Hospitality mindset

Interpersonal skills

Work under pressure

Team spirit

French and English proficiency

Formation

Current student in hospitality/tourism

Description du poste

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

About The Role

The Front Desk Intern assists our experienced Concierges and contributes to creating unique experiences for our guests. The Concierge intern will act as a true ambassador of the hotel and the destination of Megève while learning Conciergerie fundamentals.

What You Will Do

• Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons Standards. Recite all information regarding hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel.
• Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
• Act as an ambassador for the hotel, displaying a great sense of style and integrity
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Handle incoming and outgoing email, call, packages, and special guests' deliveries
• Use internal systems and database to correctly record special requests and ensure high-quality follow-up
• Communicate the guests’ complaints to the management, keeping them well informed as to the issues and actions taken.
• Communicate to all hotel departments any necessary information, guest preferences or requests
• Work harmoniously and professionally with all colleagues.

“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”.

What We Are Looking For

• Student in hospitality, tourism, or a related field.
• Excellent grooming and impeccable sense of service, with a passion for the guest experience.
• Strong interpersonal skills: patience, tact, empathy, and diplomacy.
• Ability to work under pressure while remaining calm, organized, and detail-oriented. Team spirit, integrity, discretion, and a strong sense of priorities.
• Knowledge of or curiosity about the culture, history, gastronomy, and activities of Megève and its region.
• Reading, writing and oral proficiency in the French language.
• Reading, writing and oral proficiency in the English language.
• Ability to multi-task in a high volume and demanding environment.
• This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.

What We Offer

• 39-hour per week internship agreement
• Salary communicated during interview
• Uniform supplied et laundered for operating staff
• One meal per shift at our Employees’ Cafeteria

What Your Experience Will Be Like

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!
• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!
• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.
• Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.
• Bring the season to a close with our Staff Party, sure to be the envy of many!