French speaking Customer Representative

Cbtalents; Nantes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer service provider is seeking a French-speaking Customer Service Representative in Braga, Portugal. The role involves handling customer inquiries, resolving issues, and ensuring satisfaction. Candidates must be native or fluent in French and possess a valid EU ID. Benefits include a competitive salary, performance bonuses, meal allowances, and health insurance after 6 months. Rotational shifts from Monday to Sunday are part of the work schedule.

Prestations

Performance bonus

Meal allowance

Health insurance

Qualifications

• Native or C2-level French language proficiency is mandatory.
• Valid EU ID required for employment.
• Must have the right to work in Portugal.

Responsabilités

• Support customers by handling inquiries and resolving issues.
• Ensure a high level of customer satisfaction.
• Work on-site in Braga, Portugal.

Connaissances

Customer service skills

Problem-solving skills

Communication skills

Description du poste

Location & Start Date

Braga, Portugal (On-site)

Start Date: 15 January 2026

Job Description

We are looking for a French-speaking Customer Service Representative to support customers by handling inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Requirements

• Native or C2-level French (mandatory)
• Valid EU ID
• Right to work in Portugal
• Good communication and problem-solving skills
• Availability to work on-site in Braga

Work Schedule

Monday to Friday: Rotational shifts between 07:00 – 19:00

Saturday & Sunday: 09:00 – 13:00 (rotational)

2 days off per week (rotational)

Salary & Benefits

• Base Salary: €880 (paid over 14 months)
• Performance Bonus: €168 (paid over 12 months)
• Complexity Bonus: Not applicable
• Meal Allowance: €7.63 per working day
• Health Insurance: Provided after 6 months
• Paid Holidays: 22 days per year

Additional Information

Welcome Bonus paid in 12 monthly installments during the first year (subject to attendance conditions)