French CX Specialist - Remote & Growth Opportunity

Foundever; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading customer experience provider is looking for a Customer Service Specialist in La Seyne-sur-Mer. You will be part of a multicultural team supporting a world market leader in gaming. Fluency in French and good English skills are essential, along with previous customer service experience. The role includes responding to inquiries, maintaining product knowledge, and administrative tasks. Competitive wages, private healthcare, and performance bonuses are offered along with opportunities for growth.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous development opportunities

International and multicultural environment

Qualifications

• Previous experience in Customer Service preferred.
• A calm, cool and level-headed attitude in every situation.
• Ability to adapt to a continuously changing environment.

Responsabilités

• Respond efficiently and effectively to all customers’ enquiries.
• Develop and maintain a full technical knowledge of client’s products.
• Accurately log all calls in line with procedures.
• Recognize when problems should be transferred to another department.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Self-organizing skills

Proactive approach

Ability to work under pressure

Outils

Microsoft Office Pack (Word, Excel)

Description du poste

A leading customer experience provider is looking for a Customer Service Specialist in La Seyne-sur-Mer. You will be part of a multicultural team supporting a world market leader in gaming. Fluency in French and good English skills are essential, along with previous customer service experience. The role includes responding to inquiries, maintaining product knowledge, and administrative tasks. Competitive wages, private healthcare, and performance bonuses are offered along with opportunities for growth.