French Customer Support Specialist Social Media, Porto

LJ Global Horizon; Nice; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global customer service company is seeking a French-speaking support representative to assist users via chat, email, and phone. This full-time position in Porto offers a competitive salary, a welcome bonus, meal vouchers, and relocation support. Ideal candidates should have B2 or C1 proficiency in French, customer service experience, and excellent communication skills.

Prestations

Competitive salary

3,000€ Welcome bonus

Meal vouchers (7.23€ / day)

Relocation package (flight + shared accommodation)

Career growth opportunities

Qualifications

• Fluent in French (B2/C1 level) and proficient in English.
• Experience in customer service with proven ability to meet KPIs.
• Ability to handle inquiries in fast-paced environments.

Responsabilités

• Support French-speaking users via chat, email, and phone.
• Manage user interactions and meet performance metrics.
• Document cases accurately and escalate issues as necessary.

Connaissances

French B2 / C1 proficiency

English proficiency

Customer service experience

Communication skills

Organizational skills

Description du poste

Location: Porto, Portugal (on-site)

Start Date: 30 October 2025

Schedule: Mon-Sun, 10:00-19:00 (2 rotating days off; future night shifts)

Contract: Full-time

Responsibilities

• Support French-speaking social media users via chat, email & phone
• Manage and monitor user interactions efficiently
• Meet KPIs and performance metrics consistently
• Escalate issues and provide internal feedback
• Maintain accurate documentation of cases

Requirements

• French B2 / C1 + English proficiency
• Proven customer service experience with KPIs
• Ability to handle high-volume inquiries in fast-paced settings
• Flexible for rotating & future night shifts
• Strong communication and organizational skills

Compensation & Benefits

• Competitive salary + 3,000€ Welcome bonus
• Meal vouchers (7.23€ / day)
• Relocation package (flight + shared accommodation)
• Multicultural, supportive work environment
• Career growth opportunities