French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A customer experience leader is looking for a French Customer Advisor to join their team in Valence, working with a leading video game brand. Candidates should be fluent in French and have a good level of English. The role involves responding to customer inquiries, maintaining product knowledge, and managing correspondence. The company offers competitive wages, paid training, and a dynamic multicultural environment. This is a remote position with potential for growth and development.

Prestations

Competitive wages

Paid professional technical training

Monthly performance-based bonuses

Continuous learning and development opportunities

International and multicultural environment

Qualifications

• Must hold EU citizenship or valid work permit.
• Calm and level-headed attitude in every situation.
• Ability to work under pressure to achieve deadlines and KPIs.

Responsabilités

• Respond efficiently to all customers’ enquiries within timescales.
• Develop and maintain knowledge of the client’s products.
• Log all calls accurately in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Previous experience in Customer Service

Excellent self-organizing skills

Knowledge of Microsoft Office Pack (Word, Excel)

Description du poste

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Belonging
• Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™
Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

French Customer Advisor for a Video Game Brand Work from home Portugal • Valence, Drôme