FR - Specialist: Fixed Term Contracts, Full-time and Part-time

Apple; Nice; On-site; EUR 24,000 - 32,000; Full time

Job summary

Apple Retail in Nice seeks a Specialist to build brand loyalty and create owners of Apple products and services. You’ll be dedicated to selling and delivering a customer service experience that is unlike any other, asking questions to learn customer needs and customizing recommendations to enrich their lives.

Stay up to date on Apple products, services, purchase options, and sales processes; support peers, maintain accuracy, and help in other areas of the store while contributing to an inclusive

Qualifications

• Availability to work a schedule that may include nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken.

Responsibilities

• Deliver excellent service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Skills

Customer service

Product knowledge

Communication

Teamwork

Curiosity

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Role Overview

As a Specialist, you build brand loyalty and create owners of Apple products and services. You’s dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious—you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled in line with local laws and subject to any approved accommodations.
• Proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Equal Employment Opportunity

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. To create products that serve everyone, we believe in including everyone. We are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here—in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Role Number

114438069