Field service technician

Services et systèmes de compression Ingersoll Rand; Pont-Saint-Pierre; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A leading industrial services company is hiring a Field Service Technician in France. This role requires providing technical assistance for products at customer sites, including the installation, commissioning, and maintenance of equipment. Candidates should possess a higher education in engineering, have 3 years of relevant experience, and be proficient in English. The position involves planned travel for service delivery. A fixed package and profit-sharing incentives are offered.

Prestations

Fixed package

Profit-sharing

Gain share program

Work equipment provided

Qualifications

• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
• Ability to manage customer complaints effectively.
• Comfortable with international travel as needed.

Responsabilités

• Provide technical assistance for products at customer sites.
• Commissioning, maintenance, and repair of products.
• Promote maintenance contracts and training to clients.

Connaissances

Mechanics

Hydraulics

Electrical systems

Automation

Proficiency in English (B2)

Team spirit

Computer tools

Formation

Higher education in engineering or related field

Outils

Office software

Description du poste

Job Title

Field service Technician

Location

France - MRE

About Us

Want to join a growing international and industrial context ? At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

For more information, please visit: www.ingersollrand.com

Job Summary

As a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’ sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise:

• Remote technical assistance (email / phone / ...)
• Management of customers’ complaints
• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

Ehs

• Reporting the “near-accidents”
• Respect the wearing of security equipments

Continuous Improvement

• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.
• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
• Proficiency in English (B2 Linguaskill).
• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International Travel - Ability and willingness to travel, as requested.

Key Competencies

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, results-oriented and client
• Self-taught
• Team spirit
• Mastery of computer tools (office pack)

What We Offer

Fixe package

Profit-sharing

Gain share program

The work equipment necessary for your activities will be provided to you: mobile phone, computer...