Field Service Engineer - Diagnostics & Remote Support

Ortho Clinical Diagnostics; Strasbourg; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading in vitro diagnostics company in Strasbourg, France, is seeking a Service Engineer to provide technical assistance for troubleshooting. The ideal candidate will have a minimum of 1 year of experience in a medical laboratory environment, excellent problem-solving skills, and fluency in English. The role offers diverse responsibilities, including training and managing technical escalations, within a dynamic and multicultural team. Competitive benefits include training, health support, and meal tickets.

Prestations

Deep technical training

Restaurant tickets

Savings Plan for Collective Retirement

Employee Assistance Plan (EAP)

Qualifications

• Minimum 1+ years of experience as a medical laboratory technologist or biomedical background.
• Fluency in English is mandatory; any other European language is a plus.

Responsabilités

• Provide real-time assistance to troubleshoot Mechanical and/or Assays issues.
• Lead troubleshooting management on one or more product lines.
• Manage the escalation of technical issues (red alerts).
• Deliver advanced trainings.

Connaissances

Data analysis

Problem-solving

Customer relationship management

Mechanical troubleshooting

Training delivery

Formation

High Degree Certification in Chemistry, Biology, Science, Engineering, or Biomedical Engineering

Description du poste

A leading in vitro diagnostics company in Strasbourg, France, is seeking a Service Engineer to provide technical assistance for troubleshooting. The ideal candidate will have a minimum of 1 year of experience in a medical laboratory environment, excellent problem-solving skills, and fluency in English. The role offers diverse responsibilities, including training and managing technical escalations, within a dynamic and multicultural team. Competitive benefits include training, health support, and meal tickets.