Field Application Engineer

Outsight; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Outsight is looking for a Field Application Engineer to support the deployment of their Spatial Intelligence Platform solutions in public places. This role involves serving as the primary technical contact, managing installations, and ensuring customer satisfaction through training and feedback management.

The ideal candidate will have a Master’s degree in a relevant field and at least 3 years of experience in a similar role, alongside proficiency in Linux systems and solid IT fundamentals. The company offers a collaborative working environment and opportunities for career growth.

Qualifications

• Minimum 3 years in a similar role with project ownership and client-facing support.
• Ability to deploy, configure, and troubleshoot software solutions.
• Willing and able to travel for on-site deployments.

Responsabilités

• Serve as the primary technical contact for deploying solutions.
• Lead product installations and manage customer feedback.
• Analyze and resolve technical issues.
• Ensure customer satisfaction and deliver onboarding training.
• Generate new sales opportunities and assist sales team.
• Collaborate with other teams providing valuable input.

Connaissances

Proficient in Linux systems

Strong problem-solving mindset

Clear communicator

Solid IT and networking fundamentals

Fluent in English

Formation

Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering

Description du poste

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Position Overview

As a Field Application Engineer in the Customer Delivery team, you are the customer's privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real-time 3D perception” for developers of smart machines and systems (robotics, real-time mapping, automatic pilots, aerial inspection, etc.).

Responsibilities

• Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures.
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer satisfaction; develop and deliver training materials that help customers get the most out of the company's products and services, and deliver onboarding training to new customers to help them understand and adopt Outsight solutions.
• Generate new sales opportunities: identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team; help close deals by answering customer questions, addressing any concerns, delivering demos of Outsight solutions, and attending pre‑sales customer meetings when requested.
• Collaborate with other teams—including sales, marketing, and product development—providing valuable input on product features, marketing campaigns, and customer support initiatives, and in particular documenting feature requests (tagged as sales or delivery blockers).

Requirements

• Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering—or equivalent practical experience.
• Minimum 3 years in a similar role, demonstrating effective project ownership, client‑facing support, and technical engagement.
• Proficient in Linux systems with the ability to independently deploy, configure, and troubleshoot software solutions in real‑world environments.
• Strong problem‑solving mindset and autonomous troubleshooting skills, especially in undocumented or fast‑changing situations.
• Clear communicator with the ability to simplify and explain complex technical issues to both technical and non‑technical stakeholders.
• Solid IT and networking fundamentals (e.g., routing, firewalls, TCP/IP).
• Fluent in English (French is a plus).
• Proactive, detail‑oriented, and capable of thriving in a fast‑paced, collaborative startup setting.
• Willing and able to travel for on‑site deployments and client support.

Why join us?

Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.

As a 7‑time Gartner‑recognized category‑defining leader with dozens of global awards—including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more—we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.

Join our international team of world‑class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real‑time analytics.

Supported by rock‑solid investors—including BNP Paribas, BPI France, Energy Innovation Capital and Demeter—this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.

Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.