Export Service Manager

Kubota in Europe; Argenteuil; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading agricultural machinery provider is seeking an Export Service Manager to support international partners with technical expertise. Key responsibilities include providing technical support, analyzing field issues, and enhancing customer satisfaction through effective communication and training. Candidates should possess a relevant engineering degree and 5–10 years of experience in related sectors, along with strong leadership skills. The role involves significant travel and offers competitive compensation and benefits.

Prestations

Competitive compensation and benefits

Professional tools: mobile phone and laptop

Company car

Opportunity for professional development

Qualifications

• 5–10 years of experience in construction, agricultural machinery, heavy trucks, or similar sectors.
• Ability to read hydraulic and electrical diagrams.
• Fluent in French and English; Spanish, Dutch, or German is a plus.

Responsabilités

• Provide technical support to export distributors.
• Analyze recurring field issues.
• Act as a liaison between distributors and factories.
• Drive after-sales growth with Parts Business Unit.
• Oversee technical training programs.

Connaissances

Analytical skills

Problem-solving skills

Communication skills

Leadership mindset

Technical knowledge

Formation

Engineering degree or BTS in mechanics, hydraulics, or related field

Outils

MS Office

SAP

Description du poste

Lay the groundwork for tomorrow with Kubota!

Since 1890, Kubota has evolved in a unique way worldwide. With a strong will to solve problems in food, water and the environment, we have leveraged our strength as a manufacturer and a solutions provider. Spanning across 120+ countries and employing more than 50,000 people in Asia, Europe and North America, Kubota generates revenue in excess of $20 billion. From agricultural and industrial machinery, and overall water solutions, to any other living environment solution, our question, and our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?

Explore this exciting career opportunity and join us on the journey as we seek to be an Essentials Innovator for Supporting Life.

My job, Our future

As Export Service Manager, you will be the go-to expert for our international partners. Your responsibilities will include:

• Providing technical support to export distributors with efficiency and professionalism.
• Analyzing recurring field issues and sharing insights with internal teams and factories.
• Acting as a liaison between distributors and factories to ensure customer satisfaction.
• Enhancing local expertise through regular visits and training sessions.
• Driving after-sales growth in collaboration with our Parts Business Unit.
• Overseeing technical training programs and related activities.
• Monitoring key performance indicators and preparing service performance reports for distributors.
• Contributing to the annual service strategy alongside the Export Director.
• Managing service activities for direct international sales.

Additional Highlights

• Strategic Impact: Play a key role in shaping our international service strategy and ensuring operational excellence.
• Leadership & Influence: Lead initiatives that improve service standards and empower distributor teams.
• Cross-Cultural Collaboration: Work closely with partners across Europe and beyond in a truly multicultural environment.
• Professional Development: Benefit from ongoing technical and leadership training to support your growth.
• Clear Autonomy & Travel: Enjoy autonomy in managing your schedule while building strong partnerships during international visits.
• Commitment to Quality & Sustainability: Contribute to high‑quality standards and sustainable practices in the construction industry.

What We Offer

• Competitive compensation and benefits.
• Professional tools: mobile phone and laptop.
• Company car.
• A unique opportunity to contribute to the international growth of a recognized brand.

Your Profile

• Engineering degree or BTS in mechanics, hydraulics, or a related technical field.
• 5–10 years of experience in construction, agricultural machinery, heavy trucks, industrial equipment, or similar sectors.
• Strong analytical and problem‑solving skills to identify and resolve technical issues effectively.
• Leadership mindset with the ability to influence and support distributor teams.
• Autonomous and organized, capable of managing priorities and projects independently.
• Strong communication and interpersonal skills, with the ability to thrive in a multicultural environment.
• Ability to read hydraulic and electrical diagrams; solid engine knowledge.
• Familiarity with telematics and maintenance contracts.
• Experience working with dealer or distributor networks.
• Fluent in French and English; Spanish, Dutch, or German is a plus.
• Proficient in MS Office tools; SAP knowledge preferred.
• Passion for technical products and willingness to travel (approximately 50%).