EV After-Sales Regional Service Lead

BYD Europe; Courbevoie; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading global electric vehicle company located in France is seeking an After Sales Regional Service Representative. This full-time role requires strong technical knowledge and customer service capabilities. You will oversee the after-sales operations, support local dealers, and ensure the implementation of exemplary service standards. The ideal candidate has a degree in engineering, proven EV experience, and preferably speaks both French and English. Location is Courbevoie / La Défense.

Qualifications

• Strong customer-oriented approach with a focus on service excellence.
• Ability to work under pressure with multiple projects.

Responsabilités

• Implement operational processes to provide exemplary service.
• Support dealers with spare parts installation during launches.
• Cooperate with internal departments to resolve service gaps.
• Document customer updates using the CRM platform.
• Act as the main contact for customers across various channels.

Connaissances

Proven and certified EV technical experience

Knowledge of diagnosis tools

Outstanding communication skills

Result driven

Organizational skills

Formation

Degree in Engineering or equivalent

Outils

Microsoft Office (Excel, PowerPoint)

Description du poste

A leading global electric vehicle company located in France is seeking an After Sales Regional Service Representative. This full-time role requires strong technical knowledge and customer service capabilities. You will oversee the after-sales operations, support local dealers, and ensure the implementation of exemplary service standards. The ideal candidate has a degree in engineering, proven EV experience, and preferably speaks both French and English. Location is Courbevoie / La Défense.