ERP Specialist

HAL Allergie GmbH; Marlenheim; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading healthcare company in France is looking for an ERP Specialist to maintain and optimize the Microsoft Business Central platform. The ideal candidate will have a Bachelor’s degree in IT and at least 3 years of experience with ERP systems, particularly Microsoft Business Central. Responsibilities include resolving user issues, providing training, and participating in international improvement projects. Excellent problem-solving skills and communication in English and Dutch are required. This is a remote position with regular travel to Leiden (NL).

Qualifications

• Minimum 3 years of relevant experience in ERP systems.
• Strong understanding of business processes and software.
• Excellent knowledge of Microsoft Business Central.

Responsabilités

• Maintain and optimize the Microsoft Business Central system.
• Resolve user requests regarding Microsoft Business Central.
• Provide training and support to end users.

Connaissances

Analytical thinking

Troubleshooting

Communication skills

Project management

ERP systems knowledge

C/AL programming

MS SQL Server

Formation

Bachelor's degree in IT

Description du poste

Remote job with regular travel to Leiden (NL) – 36‑40 hours a week.

As an ERP Specialist you maintain and improve the Microsoft Business Central platform by resolving problems and implementing new or changed functionality. You ensure that users maintain and improve their working knowledge by providing adequate training. Additionally, you advise on business process changes regarding Microsoft Business Central activities and keep the Microsoft Business Central in a validated state.

• Maintain and optimize the Microsoft Business Central system, interfaces to connected systems and validation documentation.
• Resolve all user requests and (complex) problems regarding Microsoft Business Central in the most efficient and effective way in order to facilitate end users in their daily work.
• Analyze requirements, and maintain, test and integrate application components.
• Use best practices and knowledge of business issues/processes to improve the system and make sure improvements are successfully implemented.
• Share oversight of external consultancy work and participate in project management.

Authorizations

• Advise and train end users on the system.
  Implement new or changed procedures for the Microsoft Business Central system.
• Act as contact for companies that are engaged in special activities/services related to Microsoft Business Central for HAL Allergy.

Projects

• Contribute to keeping the Microsoft Business Central system in a validated state and up to standard.
• Handle (Microsoft Business Central) change requests.
• Participate in (international) improvement projects.
• Write effective system and process documentation, including business and system requirements, process diagrams, and data flow charts.

Helpdesk

• Act as the first point of contact for all users when it comes to questions / user problems regarding Microsoft Business Central.
• Problem solving: answer/manage all reported issues and advise the internal client on handling future cases either by phone or on the work floor.
• Actively work with the helpdesk tool, follow up on requests and report the solution on the ticket.
• Register problems and identify those areas which continue to affect service to the end-user and escalates that issue to their line manager and the area deemed responsible.
• Create and maintain users and user rights in Microsoft Business Central.
• Provide user training.
• Provide international (Microsoft Business Central) support.
• Provide reporting information to management.

Ihr Profil

• Bachelor (HBO) degree level with an IT orientated specialization.
• At least 3 years of relevant working experience.
• Good analytic view of both business processes as well as business software.
• Proven excellent knowledge and proven experience with different ERP systems, ideally Microsoft Business Central.
• Ability to read and understand C/AL.
• Proven experience with Support, Troubleshooting, Debugging, Training.
• Ability to work in a fast paced environment.

Furthermore you have

• Proven experience with support, troubleshooting, debugging and training.
• Experience with writing effective design - and test documentation to successfully capture all user requirements.
• Some experience in with trade, manufacturing & supply chain modules Business Central.
• Experience with MS SQL Server.
• Good command of the English and Dutch language, both verbally and in writing.
• Willing to occasionally work out of hours to support perform ERP system updates and migrations.
• Some skills in project management is desired.
• Ability to advise users remotely, also in an international context.