Enterprise SaaS Account Lead - France (Remote)

Mozilla; France; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Performance-based bonus

Healthcare coverage

Retirement contributions

Home office stipend

Well-being stipend

Parental leave

Referral bonus

Résumé du poste

Mozilla is seeking a Strategic Account Manager for Firefox Enterprise. This role is remote in France and requires strong experience in enterprise SaaS with a focus on renewals, retention, and growth across assigned customer accounts.

You will serve as the main contact, build lasting relationships, understand customer goals, coordinate with cross-functional teams, and drive adoption and satisfaction of Firefox Enterprise. Occasional travel within France and alignment with U.S.

Qualifications

• Significant experience in enterprise SaaS, infrastructure, security, or platform account management.
• Proven track record of supporting renewals, retention, and revenue growth.
• Strong written and verbal communication skills in English and French.

Responsabilités

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand our customer goals, challenges, and business needs.
• Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account.
• Manage renewals and proactively address retention risks.
• Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience.
• Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases.
• Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion.
• Conduct regular check-ins, business reviews, and success planning with customers.
• Resolve issues and escalated when necessary to ensure timely resolution.

Connaissances

Enterprise SaaS experience

Account management

Relationship building

Renewals & retention

Bilingual English/French

Description du poste

Mozilla is seeking a Strategic Account Manager for Firefox Enterprise. This role is remote in France and requires strong experience in enterprise SaaS with a focus on renewals, retention, and growth across assigned customer accounts.

You will serve as the main contact, build lasting relationships, understand customer goals, coordinate with cross-functional teams, and drive adoption and satisfaction of Firefox Enterprise. Occasional travel within France and alignment with U.S.