Engineering Manager – Observability & Reliability Engineering Obsession (x/f/m)

Doctolib (Italy); Paris; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Free comprehensive health insurance

Parent Care Program

Mental health and coaching services

Flexible work arrangements across EU/7

Lunch voucher

Job summary

Doctolib in Levallois-Perret, France, seeks an Engineering Manager to lead the OREO (Observability Reliability Engineering Obsession) team, shaping the platform's reliability and observability capabilities.

You will build and mentor a world-class SRE team, drive the observability strategy across services, and partner with Product, Security, and Infra to ensure scalable, high-availability systems that support rapid growth.

Qualifications

• 5+ years of software engineering or SRE experience in cloud-native environments.
• 3+ years of engineering management experience.
• Deep understanding of observability tooling and architecture.
• Experience with infrastructure as code (Terraform, OpenTofu) and secrets management systems (Vault).
• Proven ability to balance technical depth with people leadership, mentoring engineers and guiding architectural decisions.

Responsibilities

• Lead, coach, and grow a team of SREs.
• Define observability strategy across the platform (logging, metrics, tracing, alerting).
• Drive prioritization and roadmap planning for reliability initiatives.
• Own on-call and incident response responsibilities to improve reliability.
• Collaborate with Product, Security, and Infra teams to evolve tooling and IaC practices.

Skills

People leadership

Strategic thinking

Mentoring engineers

Communication

Tools

Fluent Bit

OpenTelemetry

Loki

Elasticsearch

Prometheus

Thanos

Datadog

Terraform

OpenTofu

Vault

AWS

GCP

Kubernetes

Job description

Role Overview

We are looking for an Engineering Manager to join the OREO (Observability Reliability Engineering Obsession) team in Platform Engineering. Your mission will be to lead the Reliability & Observability team and drive the evolution of Doctolib's observability platform, supporting the exponential growth of Doctolib services while building and empowering a world‑class SRE team.

Responsibilities

People Leadership:

• Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression.
• Create a culture of operational excellence, continuous improvement, and psychological safety within the team.
• Conduct regular 1:1s, performance reviews, and career development conversations.
• Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values.

Technical Strategy:

• Partner with SREs and senior engineers to define and evolve the observability strategy across the platform, focusing on logging, metrics, tracing, and alerting.
• Own the strategy and evolution of critical transversal services including HashiCorp Vault and Terraform Enterprise.
• Drive prioritization and roadmap planning for large‑scale reliability and observability initiatives.
• Ensure alignment between team objectives and broader engineering and business goals.
• Advocate for and allocate resources toward reducing technical debt and improving developer experience.

Operational Excellence:

• Own the team's on‑call experience and contribute to the incident response processes, ensuring sustainable practices and continuous improvement.
• Ensure high availability and reliability of transversal services that are critical to the entire engineering organization.
• Lead postmortem reviews and drive systemic improvements to prevent recurring issues.

Cross‑functional Collaboration:

• Work closely with Product Managers, Engineering Managers, and architects to align observability capabilities with product and platform needs.
• Partner with security and infrastructure teams to evolve secrets management and IaC practices across the organization.
• Represent the OREO team in engineering leadership forums, architectural reviews, and strategic planning sessions.
• Foster strong partnerships with software engineering teams to improve instrumentation quality and adoption of observability best practices.

Tech Environment

Our solutions are built on a single fully cloud‑native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we modularize our platform through reusable components operating in a distributed architecture.

Stack: Rails, TypeScript, Java, Python, Kotlin, Swift, React Native. We leverage AI ethically across our products.

Qualifications

Required:

• 5+ years of software engineering or SRE experience with a strong technical background in cloud‑native environments (preferably AWS, GCP, and/or Kubernetes).
• 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure).
• Deep understanding of observability tooling and architecture (Fluent Bit, OpenTelemetry, Loki, Elasticsearch, Prometheus, Thanos, Datadog).
• Experience with infrastructure as code (Terraform, OpenTofu) and secrets management systems (Vault, AWS Secrets Manager).
• Proven ability to balance technical depth with people leadership, mentoring engineers and guiding architectural decisions.

Desired:

• Experience scaling SRE or platform teams in fast‑growing, high‑traffic environments.
• Background in designing and operating high‑scale telemetry pipelines.
• Hands‑on experience with HashiCorp Vault and Terraform Enterprise in production.
• Experience with backend programming languages such as Go, Python, or Ruby.
• Experience driving cultural and technical transformations.

Benefits

• Free comprehensive health insurance for you and your children.
• Parent Care Program: one additional month of leave on top of legal parental leave.
• Free mental health and coaching services through Moka.care.
• Support for caregivers and workers with disabilities, including remote policy adaptation, extra medical leave days, and psychological support.
• Work from EU countries and the UK for up to 10 days per year via flexibility days policy.
• Work Council subsidy to refund part of sport club membership or creative classes.
• Up to 14 days of RTT.
• Lunch voucher with Swile card.

Interview Process

• 30‑min phone screen with a Tech Recruiter.
• 1h30 technical interview (SRE System Design & Architecture).
• 1h15 behavioral interview (Leadership & People Management).
• 1h30 Engineering Management case study (team scenarios, prioritization, and conflict resolution).
• Manager interview with Senior Engineering Leadership.
• At least one reference check.

Job Details

• Permanent position.
• Full‑time.
• Location: Levallois‑Perret, France.
• Start date: as soon as possible.

EEO Statement

At Doctolib, we are committed to improving access to healthcare for everyone. We evaluate candidates based solely on qualifications and motivation, without any discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply regardless of gender, religion, age, sexual orientation, ethnicity, or disability. To ensure equal opportunities, we invite you to exclude personal information from your applications. If you require any accommodation during the hiring process, please let us know.