Engineer, Staff - Customer Engineering - Hardware - Issy Les Moulineaux, France

Qualcomm; Issy-les-Moulineaux; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology company in Île-de-France seeks an experienced Embedded System/RF WLAN Hardware Engineer. Responsibilities include supporting customers in integrating WLAN solutions, providing training, and overseeing diagnostics and repairs of RF equipment. The ideal candidate will have a strong technology background and at least 10 years of experience in hardware design, alongside excellent communication skills. This position offers a competitive salary with various employee benefits.

Prestations

Salary, stock and performance related bonus

Maternity/Paternity Leave

Employee stock purchase scheme

Matching pension scheme

Education Assistance

Relocation and immigration support

Life, Medical, Income and Travel Insurance

Qualifications

• 10+ years’ experience with hardware design, RF calibration, and performance tuning.
• 5+ years’ experience in embedded platform development, preferably with Linux.
• 5+ years’ customer support and debugging techniques experience.

Responsabilités

• Support customer integration of Qualcomm WLAN solutions from design to mass production.
• Provide customer training, issue debugging, feature development and project follow-up.
• Interact with marketing, product managers, and sales to resolve customer issues.

Connaissances

Communication skills

Problem-solving

Project management

Technical background in hardware

Formation

Bachelor's degree in Electrical Engineering, Information Systems, Computer Science, or related field

Master's degree in related field

Outils

CRM platforms (Salesforce, Jira)

Description du poste

Company: Qualcomm France S.A.R.L.

Job Area: Engineering Group, Engineering Group > Hardware Applications Engineering

General Summary:

This position is for an experienced Embedded system/RF WLAN hardware engineer with strong technology background, problem solving and communication skills. Major technical area is focused on hardware system from both a laboratory environment and board level, providing customer support through the performance of calibration services as well as overseeing any necessary diagnoses, troubleshooting, repair of general and RF equipment and setup.

The daily work could include customer training, issue debugging, feature development and project follow-up.

The individual will also support customers to integrate Qualcomm WLAN solutions into their product and support them from design phase to mass production.

The individual will interact with marketing teams, product managers, sales team, and development teams to help resolve customer issues and report project progress.

Strong communication skills, background on processes and planning managements knowledge would be a benefit for the job.

Minimum Qualifications

• Bachelor's degree in Electrical Engineering, Information Systems, Computer Science, or related field.
• Understanding of fundamentals of wireless communication physical and MAC layer concepts.
• 10+ years’ experience with hardware design, RF calibration and performance tuning, generic hardware and RF setup material, etc.
• 5+ years’ experience in embedded platform development (Linux preferred)
• 5+ years’ experience with customer support and debugging techniques.
• Any program/project management with management report experience.
• Good communication skill.

Preferred Qualifications

• Customer success operations project management or related work experience
• Master’s Degree in Electrical Engineering, Information Systems, Computer Science, or related field.
• Experience in connectivity HW development/support
• Experience with wireless and embedded processor platforms – Strong RF experience.
• Understanding of 802.11 family protocol (PHY, MAC and security). Highly experienced with PHY layer.
• Understanding and knowledge of regulatory standards (ETSI, IEEE, CENELEC, and relative technical standard).
• Experience with certification laboratory, specifically in EMC and WLAN certification testing.
• Familiar with TCP/IP and Networking protocols(DHCP, ICMP, Bridging, routing and etc)
• knowledge of embedded low-level SW for Linux
• Experience in using CRM platform (Salesforce, Jira, …), in customer dashboards report, in management reporting would be a bonus.
• Excellent interpersonal and communication skills.
• Self-motivated and quick learner
• Good team player
• Ability to perform under pressure
• Willingness to travel when needed

Skills

• Monitors and utilizes computers and test equipment for more than 6 hours a day.
• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.
• Frequent travel across Europe, occasional international travels (US/APAC)

What's on Offer

• Salary, stock and performance related bonus
• Maternity/Paternity Leave
• Employee stock purchase scheme
• Matching pension scheme
• Education Assistance
• Relocation and immigration support
• Life, Medical, Income and Travel Insurance

Minimum Qualifications

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
• OR Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
• OR PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. Please e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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