Dutch Speaking Customer Service Representative

Essence Coaching Group; Lille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

An international customer service company is seeking a Dutch Speaking Customer Service Representative based in Greece. The role involves assisting customers with various inquiries and providing booking support. Candidates should possess strong Dutch and English language skills, be customer-focused, and be able to work flexible shifts. The position offers relocation assistance and a competitive salary, making it a great opportunity for those looking to gain international experience.

Prestations

Relocation support

Paid training

International work environment

Career development

Lifestyle opportunity in Athens

Qualifications

• Fluency in Dutch at C1/C2 level and good English skills are essential.
• Prior customer service or hospitality experience is advantageous.
• Ability to work flexible, rotational shifts.

Responsabilités

• Assist customers with inquiries via phone, email, and chat.
• Support reservations, changes, cancellations, and payments.
• Resolve issues efficiently and maintain customer satisfaction.
• Document accurately and comply with procedures.
• Manage multiple interactions with empathy.
• Collaborate with team members to maintain service standards.

Connaissances

C1/C2 level of Dutch

Good level of English

Strong communication skills

Problem-solving skills

Description du poste

Dutch Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday – Sunday, 08:00–00:00 (rotational shifts)
Salary: 1,500 Eurogross per month

About the Job

Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe’s most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Customer Support: Handle customer inquiries via phone, email, and chat.
• Booking Assistance: Support customers with reservations, changes, cancellations, and payments.
• Problem Solving: Resolve customer issues efficiently and professionally.
• Quality & Accuracy: Ensure accurate documentation and compliance with procedures.
• High‑Volume Interaction: Manage multiple customer interactions daily with empathy and care.
• Team Collaboration: Work closely with colleagues to maintain high service standards.

What You’ll Bring

• Language Skills: C1/C2 level of Dutch and good level of English.
• Customer‑First Mindset: Strong communication and problem‑solving skills.
• Experience: Previous customer service or hospitality experience is a plus.
• Flexibility: Willingness to work rotating shifts.
• Professionalism: Calm, solution‑oriented approach.
• Team Spirit: Comfortable working in a multicultural environment.

Perks and Benefits

• Relocation Support: Assistance with moving to Greece and settling in Athens.
• Competitive Salary: 1,500 Eurogross per month.
• Paid Training: Full onboarding and continuous support.
• International Work Environment: Multicultural and inclusive workplace.
• Career Development: Build valuable customer service experience.
• Lifestyle Opportunity: Live and work in sunny Athens.