DSS L1 Support Technician (French Speaking)

Brilliant Computers; Strasbourg; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Brilliant Computers in Strasbourg, France is seeking a French-speaking DSS L1 Support Technician to provide onsite network and desktop support.

You will assist with network troubleshooting, configure equipment, and collaborate with IT teams to keep services running smoothly. We value practical experience, basic Cisco knowledge, and the ability to communicate clearly with users.

Qualifications

• 1–3 years of experience in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• CCNA or CompTIA Network+ certification is an advantage.
• Basic understanding of Windows Server environments and Active Directory is an advantage.

Responsabilités

• Provide first and second-level support for network-related incidents and service requests.
• Troubleshoot IP addressing, DNS, DHCP, VLANs, and routing issues.
• Configure and support routers, switches, firewalls, and wireless APs.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network upgrades and implementation projects.
• Ensure timely communication on issue status and resolution.

Connaissances

TCP/IP

VLANs

Routing

Switching

DNS

DHCP

Cisco equipment

Monitoring tools

Ticketing systems

Troubleshooting

CCNA / Network+

Windows AD

Outils

Putty

TeraTerm

Poderosa

Teams

Webex

Description du poste

DSS L1 Support Technician (French Speaking)

Strasbourg, France, Metropolitan | Posted on 08/06/2026

Job Summary

We are seeking a French-speaking DSS L1 Support Technician to provide onsite network/desktop support services in Strasbourg, France.

Job Description

We are seeking a Network/Desktop Support Engineer to provide support for the organization’s network infrastructure, ensuring reliability, performance, and availability of network services. The ideal candidate will assist in troubleshooting network issues, maintaining network equipment, and supporting day-to‑day network operations.

Key Responsibilities

• Provide first and second-level support for network-related incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Ensure timely communication on issue status and resolution.

Requirements

• 1-3 years experience in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem‑solving skills.
• Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
• Basic understanding of Windows server environments and Active Directory is an advantage.

Requirements

Engineer pre-requisites/Tools needed

The engineer will need

• A laptop running Microsoft Operating system (minimum Windows 11 but subject to change)
• A terminal emulator program. (recommended ones are Putty or TeraTerm or Poderosa)
• Serial Port (either built-in to the laptop or USB adapter)
• Networking support knowledge obtained in the field and appropriate OEM device specific training and certification needed to work on the OEM products.
• Teams or Webex applications for connection with Customer network NOC if required