Director, Practice

Confluent; France; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Confluent recherche un Directeur, Pratique, pour guider l'équipe des services professionnels en EMEA Sud. Vous serez chargé de gérer les relations clients, de diriger l'équipe et d'assurer le succès des projets de service en lien avec la plateforme de streaming de données. Ce rôle exige une expérience significative dans la gestion de projets IT et une forte expertise en leadership.

Qualifications

• 15+ ans d'expérience professionnelle pertinente.
• Expérience en gestion d'équipes dans l'environnement SaaS.
• Compétences en communication exceptionnelles.

Responsabilités

• Responsabilité totale des affaires de services dans la région EMEA Sud.
• Gérer les relations avec les clients et partenaires de livraison.
• Construire une équipe de services professionnels performante.

Connaissances

Gestion de projets IT

Communication

Gestion d'équipe

Formation

BA/BS ou équivalent

Description du poste

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Join to apply for the Director, Practice role at Confluent

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We are looking for a Senior Leader of Professional Services to join our Customer Success team. As a Leader, you will help our customers navigate the business and technological transformations associated with adopting a streaming platform, while also contributing to the growth of Confluent’s Global Services team. In this role, you will lead the professional services positioning and delivery in our Southern EMEA region, engage with customers and team members onsite and remotely throughout the entire customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success. In addition, you will align with strategic delivery partners within the region, as well as mentor and lead staff within the Global Services team. Throughout all these interactions, you will build strong relationships with customers, partners, and of course team members.

What You Will Do

• This position will assume the full responsibility of the Services business in the Southern EMEA region, including, sales, team management and P&L management
• Drive the transformation of the services team to delivering business value led customer engagements
• Defining initial professional services direction to ensure customer success and satisfaction, by engaging with a customer’s key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managers
• Managing bookings, revenue, margins, and satisfaction targets for customers within this region, as well as creating and driving legal agreements with those customers
• Developing strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilities
• Participating in Confluent product and sales strategy conversations that would impact your customers
• Contributing to account and regional growth plans
• Building a high-performance Professional Services team by developing their customer success capabilities and experience
  
  

What You Will Bring

• The ideal candidate will be highly experienced in proactive customer management, escalation handling, and cooperation across Customer Success teams
• Experience managing enterprise-level IT projects (10+ years or equivalent capability)
• Experienced in leading and motivating teams through a combination of vision, strategy, empathy, and encouragement
• Demonstrated success creating and developing remote delivery teams, including resource management, performance assessments, and career/growth planning
• Experienced in hiring, leading, and mentoring a team of managers and individual contributors in an Enterprise SaaS environment
• Exceptional communications skills, since this role will require extensive customer-facing interactions
• Ability and willingness to travel up to 50% of time when needed
  
  

What Gives You An Edge

• Expert level knowledge in the sale/delivery of hybrid software solutions
• Technical awareness of data management concepts and driving customer value and success
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• 15+ years of relevant professional experience
• Routinely a manager of managers
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Software Development, Computer Networking Products, and IT Services and IT Consulting

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