Director of Hotel Care Strategy & Governance

AccorCorpo; France; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading hospitality tech company in France seeks an experienced management professional to drive the Hotel Care BPO sourcing strategy and enhance performance. This role demands a minimum of 8 years in management, exceptional communication skills, and fluency in English and French. Enjoy flexible work options, a multicultural environment, and various employee benefits, including a health insurance plan and remote work opportunities. Join us and help shape the future of hospitality technology.

Prestations

Remote work options

Continuous improvement and training

Heartist® Program benefits

Meal vouchers

Health insurance

Sustainable Mobility Package

Qualifications

• Minimum 8 years of management experience.
• International and operational experience is a plus.
• Dynamic, proactive, and autonomous with a positive mindset.
• Excellent communication and presentation skills.
• Fluent in English and French.

Responsabilités

• Specify and analyze the OKRs, KPIs, and quality scores for Hotel Care.
• Challenge BPO and Expert teams on performance and plans.
• Define and drive the Hotel Care BPO sourcing strategy.
• Deep dive on Hotel Care under-performing areas.

Connaissances

Management experience

Strong communication skills

Dynamic and proactive

Fluency in English

Fluency in French

Presentation skills

Outils

PowerPoint

Service Now

Description du poste

A leading hospitality tech company in France seeks an experienced management professional to drive the Hotel Care BPO sourcing strategy and enhance performance. This role demands a minimum of 8 years in management, exceptional communication skills, and fluency in English and French. Enjoy flexible work options, a multicultural environment, and various employee benefits, including a health insurance plan and remote work opportunities. Join us and help shape the future of hospitality technology.